Master Technician - Support Technician (off the tools) - Mercedes

WeRecruit Auto Ltd; Greater London; On-site; GBP 40,000 - 44,000; Full time

Job summary

An established industry player is seeking a Master Technician for a unique support role that allows you to leverage your technical expertise outside the workshop. This position offers the chance to assist customers with diagnostic tools and vehicle issues while working in a dynamic, customer-focused environment. With flexible working options and a solid benefits package, this role is perfect for those looking to make an impact without the traditional workshop constraints. If you are a skilled technician eager for a new challenge, this opportunity could be your next career step.

Benefits

25 days holiday (rising to 30 with service)

Enhanced benefits package

Flexible working hours

Qualifications

• Mercedes trained Master or Diagnostic Technician required for a support role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide technical support via phone or electronic methods.
• Log customer connections in the CRM system and maximize first-time resolution.

Skills

Excellent communication skills

Problem-solving skills

Automotive Diagnostic skills

Knowledge of electrical systems

Knowledge of mechanical systems

Basic knowledge of Microsoft Office

Education

Automotive NVQ / City & Guilds qualification

Diagnostic Technician level

Master Technician qualification

Tools

CRM system

Diagnostic tools

Microsoft Office

Job description

Master Technician - Support Technician (off the tools) - Mercedes

Core business hours: Monday - Friday 9.00am - 5.30pm (Home working available, 8:30am-5pm / 9am-5.30pm) - 37.5 hours per week
40,000 - 44,000 depending on experience.

Location: Aylesbury area - potential for remote working
Are you a Mercedes trained Master or Diagnostic Technician looking for an exciting new opportunity where you can put your technical knowledge to great use whilst remaining out of the workshop environment?

This Master Technical Support role is designed to provide technical support via telephone (or electronic methods) to customers who require information, instruction, advice or support relating to the use of a diagnostic tool, or with a specific diagnostic issue with a vehicle.

You'll be required to log all customer connections in the CRM system, maximise "first-time resolution" of customer queries, work as a team to share technical knowledge and coaching, attend training in order to maintain and develop your technical knowledge, and identify opportunities for continuous improvement.

Requirements:

• Excellent communication skills - written and verbal;
• Problem-solving skills;
• Automotive Diagnostic skills, knowledge of the diagnostic process;
• Good knowledge of electrical, electronic and mechanical systems;
• Basic knowledge of Microsoft Office & Windows systems;
• Automotive NVQ / City & Guilds qualification;
• Diagnostic Technician level or ideally Master Technician qualification.

The Company offers 25 days holiday (rising to 30 days with service) + bank holidays, and an enhanced benefits package.
This role is not in a workshop environment and is a technical advisor role. The company is a dynamic and very successful customer-focused aftermarket organisation. The perfect role for a Master or Diagnostic Technician wanting something unique.

To apply, please send your full CV to Chloe or Sharron at WeRecruit Auto Ltd quoting job reference ST1682