Master Technician

TN United Kingdom; Hartlepool; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team, ensuring top-notch service and repair for Renault vehicles. This role involves diagnosing issues, performing repairs, and providing excellent customer service while adhering to brand standards. You will have access to the latest diagnostic tools and receive ongoing training to enhance your technical skills. If you are passionate about the automotive industry and thrive in a collaborative environment, this opportunity is perfect for you. Join a team dedicated to delivering quality service and making a difference in customer experiences.

Qualifications

• Experienced technician with formal qualifications in vehicle repair.
• Strong communication skills to explain technical information.

Responsibilities

• Perform timely repairs and servicing of Renault vehicles.
• Conduct vehicle examinations and identify defects.

Skills

Diagnose and repair vehicles

Communication skills

Customer service

Technical knowledge

Teamwork

Quality focus

Education

IMI/City & Guilds qualification

Tools

Diagnostic technology

Job description

As a Renault Dealer, we ensure that no-one is better qualified to look after our vehicles. Our Technicians are trained to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. You will be responsible for the diagnosis, repair, and service of the full range of Renault vehicles.

Key Duties:

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks.
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensure they are kept informed of the progress of work on customer vehicles and are fully briefed on work completed. Discuss technical issues/works with customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
• Obtain appropriate authorisation if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to trying new methods of work designed to improve efficiency.

Person Requirements:

• You will need to be an experienced technician with a relevant formal qualification (IMI/City & Guilds).
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer focused, able to keep customers' experience and safety in mind throughout the service or diagnosis and repair.
• Team Player - assist other technicians when the workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality focused with a first-time fix mentality.
• Honest with high levels of integrity.

During phase 1 of the roll-out, dealerships will not be able to receive the candidate response to their vacancies via the Jobtrain system. Please ensure that you add instructions on how candidates should apply for this job.