Master Sales Master Fitter

Pembrook Resourcing; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading golf fitting service is seeking a Master Fitter who possesses sales skills and a passion for golf. This role involves acting as a brand ambassador, providing custom club fittings, and building long-term client relationships. Ideal candidates will have prior sales experience and exceptional customer service skills. The position offers an opportunity to thrive in a golf-focused environment.

Qualifications

• Prior experience in sales (car sales, retail, or customer service) is highly desirable.
• A strong track record of generating leads, closing sales, and managing client relationships.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Act as a brand ambassador, greeting clients and providing expert guidance.
• Build and nurture long-term relationships to foster customer loyalty.
• Provide personalized, data-driven fittings for clients.
• Schedule and manage fitting appointments.

Skills

Sales experience

Customer service skills

Strong communication skills

Basic IT skills

Team player

Job description

Overview

Job Title: Master Fitter - Perfect for Golf Enthusiasts

Are you a driven, target-focused sales professional with a passion for golf? We are looking for a Master Fitter who can combine expert golf club fitting skills with outstanding customer service and sales experience. This is an exciting opportunity for a car sales executive or retail sales professional looking to transition into a golf-focused career, delivering premium, personalized experiences for golfers of all levels. The ideal candidate will be confident, motivated, and highly personable, with a passion for golf, a proven sales mindset, and a commitment to providing the highest standards of service and professionalism.

Responsibilities

Customer Engagement & Sales

• Act as a brand ambassador, greeting clients and providing expert guidance on PXG products, pricing, technology, and styling.
• Build and nurture long-term relationships to foster customer loyalty and repeat business.
• Use consultative selling techniques to meet and exceed individual and team sales targets.
• Proactively follow up on orders, client satisfaction, and interest in upcoming promotions or events.
• Deliver exceptional service in-store and at off-site events.

Custom Club Fitting

• Provide personalized, data-driven fittings to ensure clients are matched with the optimal equipment for their game.
• Maintain a strong understanding of PXG technology, fitting methodology, and product specifications.
• Accurately gather fitting data and provide follow-up materials, including spec sheets and Trackman reports.
• Schedule and manage fitting appointments, supporting the fitting team through effective communication.

Lead Generation & Pipeline Management

• Proactively fill fitting bays using multiple lead-generation channels.
• Promote the Introducer Program and maintain regular communication with accounts.
• Generate event-based leads via demo days, activations, and golf events.
• Re-engage past customers for spec checks, promotions, and new product releases.
• Track and monitor lead conversion to ensure all opportunities are followed up.

Sales Administration & Outreach

• Execute the full sales administration process with accuracy and professionalism.
• Conduct pre-appointment calls, send post-fitting reports, and follow up with unconverted leads.
• Maintain up-to-date customer records for future engagement and marketing initiatives.

Operational & Retail Support

• Process transactions, including payments, refunds, and special orders.
• Keep fitting and retail areas organized and visually appealing; manage inventory and stock replenishment.
• Handle shipping, receiving, tagging, and inventory transfers accurately.
• Assist with inventory counts and maintain accurate documentation.
• Manage front desk responsibilities and inbound customer calls as required.

Team Collaboration & Performance

• Work closely with the retail and fitting team to manage schedules and maximize revenue.
• Share fitting insights, customer feedback, and event outcomes to support a high-performing, collaborative team.
• Uphold a positive, can-do attitude and support personal and team development.

Experience & Qualifications

• Prior experience in sales (car sales, retail, or customer service) is highly desirable.
• A strong track record of generating leads, closing sales, and managing client relationships.
• Excellent communication, interpersonal, and organizational skills.
• Familiarity with CRM systems or fitting software is advantageous but not essential.
• Genuine passion for golf and delivering exceptional customer experiences.

Skills Required

• Professional, positive, and flexible attitude.
• Enthusiastic team player.
• Strong customer service skills.
• Excellent verbal and written communication.
• Basic IT and Microsoft Office skills.