Master Data Manager - Marketplace

HOLLAND AND BARRETT; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We have a fantastic opportunity to join us as Marketplace Data Manager at Holland & Barrett. The Marketplace Data Manager will play a hands-on role in ensuring new vendors and new products are successfully onboarded and ready to trade on the platform. This role combines data accuracy, operational setup, and supplier support - making it a crucial part of how we scale the marketplace. You'll be at the center of marketplace operations: coordinating the onboarding journey, validating supplier-submitted product data, and ensuring that everything is in place for a smooth go-live. You'll work closely with product, tech, and commercial teams to improve workflows and help build the foundation for a scalable seller experience.

This is a great opportunity for someone who enjoys getting into the details, solving operational problems quickly, and playing a key role in delivering data quality at scale.

The Role:

Key Responsibilities:

Vendor Onboarding Coordination

1. Guide new vendors through the onboarding process from contract to go-live
2. Support sellers with documentation, account setup, and system access
3. Track onboarding progress and proactively unblock any issues

Product Data Validation

1. Review product data for completeness, accuracy, and platform readiness
2. Check key fields such as titles, descriptions, attributes, images, and classifications
3. Ensure products meet internal standards and are aligned with data governance rules

Data Quality & Operational Readiness

1. Maintain high standards of data integrity across categories and supplier types
2. Collaborate with commercial, content, and other teams to resolve data issues
3. Flag recurring data problems and work with Product/Tech to improve tools and workflows

Compliance & Documentation

1. Ensure legal, financial, and content-related documents are complete and approved
2. Work with internal teams to validate supplier readiness and compliance status

Process Execution & Reporting

1. Perform hands-on data tasks where automation is not yet available
2. Keep documentation and tracking files up to date
3. Monitor onboarding metrics (e.g. time to live, data completeness) and report blockers

Location: This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

The Person:

Key Requirements:

1. Experience in e-commerce, operations, or product data management
2. Strong attention to detail, especially around data structure and content standards
3. Ability to work with spreadsheets, content templates, and admin tools
4. Organised and process-driven, with a bias for getting things done
5. Confident communicator with cross-functional teams and external partners
6. Enjoys repetitive tasks when they drive quality and completion
7. Looks for ways to improve processes, not just follow them

What we offer:

Our Benefits for this role include, but are not limited to:

1. H&B Employee Discount - 25%
2. Pension company contribution
3. 33 Days Holiday per year (Inclusive of bank holidays)
4. Exclusive benefits, free advice and savings from a range of retailers and providers
5. Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.