MASH Team Manager

Wiltshire; Trowbridge; On-site; GBP 52,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model

7.5% market supplement

Job summary

Wiltshire Council is seeking a Team Manager for the Adult MASH service to lead a skilled multi-agency team across the county. You will oversee safeguarding referrals for adults with care and support needs, coordinating with Police, Health, Children’s Services, and voluntary organisations to assess risk and deliver person-centred responses.

The ideal candidate will hold a social work qualification with significant post-qualification and management experience, knowledge of Adult Safeguarding and

Qualifications

• Social work qualification with significant post-qualification and management experience.
• Strong knowledge of Adult Safeguarding and the Mental Capacity Act.
• Proven leadership, staff supervision, performance management and policy implementation skills.
• Able to work collaboratively with partner agencies and maintain accurate records.
• Level 5 management qualification desirable.

Responsibilities

• Lead and manage the Adult MASH team, including Social Workers, Information Officers, and Minute Takers.
• Oversee safeguarding referrals, assess and progress cases in line with legislation and multi-agency procedures.
• Provide leadership and oversight of high-risk cases and contribute to service improvement using data and audits.
• Collaborate with police and health services and other partners to deliver coordinated safeguarding responses.

Skills

Leadership

Staff supervision

Performance management

Policy implementation

Collaboration

IT systems

Problem solving

Multi-agency working

Education

Social work qualification

Level 5 management qualification (desirable)

Tools

IT systems

Job description

Salary: £52,413 - £54,495 (Inclusive of 7.5% market supplement)

Hours per week: 37 hours

Interview date: 17 September 2026

Our Adult Multi-Agency Safeguarding Hub (MASH) service is looking for a team manager.

This is an exciting opportunity to lead a highly skilled, well established multi-agency team that manages safeguarding referrals across the county for adults with care and support needs who may be experiencing or are at risk of abuse or neglect.

Using a multi‑agency approach the team works closely with partners including Police, Health Services, Children’s Services, CQC, Fire Service, Advocacy and voluntary organisations to assess risk, share information, investigate concerns, and deliver coordinated, person‑centred safeguarding responses that promote safety and wellbeing.

The post holder will lead and manage the Adult MASH team, including Social Workers, Information Officers, and Minute Takers, ensuring safeguarding concerns are assessed and progressed effectively in line with legislation, local policies, and multi-agency procedures. They will provide leadership and oversight of complex and high-risk cases, support robust decision‑making, and work closely with police, health, and other partner agencies to deliver coordinated safeguarding responses. The role includes managing staff performance and development, contributing to the work of the Safeguarding Adults Board, leading service improvement using data and audits, and ensuring the safety, wellbeing, and desired outcomes of adults at risk.

The successful candidate will have a social work qualification, with significant post‑qualification and management experience. They will have strong knowledge of Adult Safeguarding and the Mental Capacity Act, alongside proven skills in leadership, staff supervision, performance management, and policy implementation. The successful applicant will be an effective problem solver, able to work collaboratively with partner agencies, use their own initiative, maintain accurate records, and be confident using IT systems. A Level 5 management qualification, or equivalent experience, is desirable.

This position comes with a 7.5% market supplement payment. All market supplement payments are subject to review on an annual basis.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Emma Townsend, at [e-mail]

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.