MASH Targeted Early Help Officer

Oldham Council; Chadderton; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Discounted gym membership

Cycle to Work

Wellbeing support

Job summary

Oldham Council in England is recruiting for a Permanent role within the MASH to support triaging contacts and directing children and families to appropriate early help services. You will gather information from families and professionals, assess needs, and coordinate with frontline services to ensure timely, suitable support.

You will work as part of a multidisciplinary team, develop knowledge of local resources, and build strong professional relationships to improve safeguarding outcomes for

Qualifications

• Experience of working in a service delivering services or support to children, families or vulnerable adults.
• Experience of working in a team following standard operating procedures to manage large volumes of activity to quality standards under pressure of time.
• Experience of working effectively in partnership with professionals from different disciplines.

Responsibilities

• Triaging contacts to the Children’s Services front door and directing to appropriate early help.
• Gather information from family members and professionals about the reason for the contact and support needs.
• Analyse information to assess their needs and identify services currently providing support.
• Research the previous support history of children and families through relevant databases.

Skills

Experience delivering services to kids

Team working under procedures

Partnership working with professionals

Education

NVQ Level 3 in Child Care/Health & Social Care

Job description

Ref: 001681

Contract Type: Permanent

Salary: Grade 5 £31,537 £34,434 p.a.

Hours: 36:40 per week

Based: Multi-Agency Safeguarding Hub (MASH), Spindles office

Closing date: Wednesday 2nd September 2026

Hiring manager contact details: Maxine Foster, Team Manager, [e-mail]

Role overview

Working within the targeted early help team in the Multi-Agency Safeguarding Hub (MASH), you will support the process of triaging contacts to enable children and families to be referred to the early help support appropriate to their assessed needs.

Key responsibilities

To support the process for triaging contacts to the Children’s Services front door by:

• Gathering information from family members and professionals about the reason for the contact, and the support needs of the child(ren) and family the contact refers to;
• Analysing this information in order to make a clear assessment of their support needs;
• Identifying services currently providing support to children and families;
• Researching the previous support history of children and families through interrogating data on relevant databases

To develop and maintain strong working relationships with professionals in a wide range of services delivering services and support to children and families.

To develop and maintain knowledge and understanding of the services and resources available locally to meet the needs of children and families, and how to access these.

Key Requirements

To succeed in this role, you will need as a minimum:

• Experience of working in a service delivering services or support to children, families or vulnerable adults
• To be qualified to NVQ level 3 in a relevant field such as Child Care, Health and Social Care
• Experience of successfully working in a team following standard operating procedures to manage large volumes of activity to quality standards under pressure of time
• Experience of working effectively in partnership with professionals from different disciplines

About us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information

Our values and behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’ and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

Our benefits package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and privacy

For details of how we use your data please see our Privacy Notice

Important information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

Job Description & Person Specification
Right To Work