MarTech Product Owner - AI and Emerging Tech

HSBC; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a MarTech Product Owner to enhance digital marketing strategies through innovative technology solutions. This role involves driving transformation, collaborating with global teams, and leveraging marketing technology to improve customer experiences. Ideal candidates will have a collaborative spirit, a passion for technology, and strong communication skills. This position is based in London and offers flexible working arrangements.

Benefits

Flexible working arrangements

Family friendly policies

Commitment to diversity and inclusion

Qualifications

• Experience working with diverse, global teams.
• Passionate about learning new technology and embracing innovation.
• Ability to challenge the status quo and think creatively.

Responsibilities

• Drive transformation culture within the team.
• Translate business requirements into technology solutions.
• Partner with internal Tech and AI teams for future opportunities.

Skills

Collaborative team player

Knowledge of marketing technology

Strong communication skills

Agile methodologies

Innovative thinking

Job description

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

The role of MarTech Product Owner - AI & New Developments sits within the Global CIB Marketing team and specifically in the CIB Digital Marketing Team. It will play a key role in supporting the delivery of the digital marketing strategy for CIB globally.

MarTech Product Owners implement and manage the technology and data that enable our marketing teams to deliver exceptional customer experiences and drive measurable business growth, through enhanced Marketing & Sales capability. This role will specifically help spot new opportunities, with a particular focus on AI, that will help us deliver our marketing vision. The role will work closely with marketing teams both globally and locally, to understand areas of opportunities, It will also engage with internal tech and AI teams and external partners, to identify solutions and new opportunities.

Once initiatives are identified, this role will help develop business cases and collateral to engage different business areas and teams. This is a great role for someone with digital marketing or technology experience, who is excited by what AI and Technology developments can bring in the way of capability.

Duties and Responsibilities

Marketing Change & Transformation

• Act as an advocate to drive an effective and collaborative transformation culture, encouraging the wider team to embrace new ways of working driven by technology and data.
• Working in an agile team to build MarTech solutions in line with agreed capabilities, budgets and timelines
• Serve as an ambassador for technology solutions, engaging with various stakeholders

Solution Design

• Translate business requirements into detailed technology solutions.
• Help design and build scalable, flexible, and cost-effective solutions aligned with HSBC's technology strategies
• Deliver solutions that align with marketing technology vision, considering risk and business strategy.

Future Looking

• Partner with internal Tech and AI teams to understand opportunities to leverage other initiatives being developed with the bank
• Stay updated on industry trends, vendor offerings, and emerging data solutions, continuously learning and thinking about how we integrate new technologies into the organization.

Teamwork

• Support peers and team members, promoting agile methodologies.
• Collaborate with key stakeholders to secure buy-in and ensure effective delivery of strategies and solutions across the business.
• Introduce HSBC Group best practices to the team and liaise with global marketing to share standards and approaches.

Compliance and Risk Management

• Support data security and compliance efforts.
• Conduct third-party vendor assessments.
• Adhere to the business transformation framework and marketing financial processes.
• Identify and mitigate potential risks from internal and external factors.
• Serve as a role model in marketing and with business partners.

Required Skills and Experience

• Collaborative team player eager to learn and share knowledge.
• Experience working with diverse, global teams.
• Knowledge of marketing technology.
• Passionate about learning new technology and embracing innovation.
• Ability to translate business requirements into technology solutions using agile methodologies.
• Familiarity with global macro-economic trends and financial services.
• Strong communication skills for both technical and non-technical audiences.
• Ability to challenge the status quo and think creatively.
• Experience in multi-function projects with strong relationship-building skills.
• Self-starter with energy and drive in dynamic environments.
• Commitment to customer-centric development and implementation.
• Innovative in shaping and communicating new concepts.
• Flexible, adaptable, resilient, and tenacious in ambiguous situations

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC is committed to making reasonable adjustments during the recruitment process for candidates with a physical or mental condition or impairment.

Please indicate what adjustments, if any, you may wish us to consider for you to be at your best through the recruitment process