Marketview Platform Ops Engineer

ING Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking multinational company, where you'll support the MarketView platform for Fixed Income trading desks. This role offers the chance to engage in proactive problem resolution, ensuring a resilient and high-performing trading environment. You'll be responsible for monitoring service levels and maintaining compliance with IT security standards. With opportunities for career development, this position is ideal for those looking to grow in a collaborative and innovative atmosphere. Embrace the challenge and make a significant impact on trading operations while enhancing your skills in a supportive setting.

Qualifications

• Experience in Linux server command-line tools and shell scripting.
• Knowledge of Continuous Delivery and Agile Scrum methodologies.

Responsibilities

• Provide 1st-line support for the MarketView platform.
• Monitor a support email inbox for timely user issue resolution.

Skills

Linux server command-line tools

Shell scripting

Continuous Delivery

Agile Scrum

Interpersonal skills

Fluent English

Education

College / University education

Tools

ION topology

Bloomberg TOMS

D2C / D2D trading tools

Job description

Department Overview:

The London MarketView team is responsible for the support, maintenance and development of the MarketView platform. This is an opportunity to join a small team of experienced MarketView professionals that support a number of busy, Fixed Income trading desks.

Service Management, Governance and Maintenance

The general operation of the service on a day-to-day basis Measurement, monitoring and analysis of service levels and key performance indicators (e.g. availability, performance etc.) Ensuring an effective incident management process Identification and resolution of service problems both as a result of service incidents and pro-actively Conduct accurate maintenance of application components in the ING Configuration Management Database (CMDB) Ensuring regular service reviews with internal consumers as well as 3rd parties for off-the-shelf applications

Risk and Security Management

Ensure internal assets in scope are in line with industry standards and global best practices Understanding ING's minimum standards in relation to IT risk and security and obtaining and creating evidence that demonstrates compliance to ING IS policies Determine impact of new/changed ING standards and policies Ensure that the necessary risk related activities are timely performed by the team and/or 3rd parties Assess certificates (like ISO) and Service Organization Control (SOC)/Audit reports, received from 3rd party, involving 1st Line of Defence Risk and prepares a concluding in control statement to be approved by 1st/2nd Line of Defence Risk and Asset Owner

Change Management

Assessing impact of change and ensuring appropriate planning and action Ensuring managed and controlled change to the internal asset solutions through planning, testing, deployment management Operating a change backlog management process in alignment with ING's OAWOW (one Agile Way of Working) Align with the 3rd party and internal stakeholders to establish and manage change and release plans Continuously improve test automation Initiate and manage improvement projects both in ING and where required 3rd party organizations to improve Service and/or Risk and Security Management Remove human actions by increasing automation using the range of tolling available at ING.

Main Duties and Responsibilities of Role:

1st-line support of the MarketView platform entailing: setup and configuration, health, capacity and performance monitoring and proactive problem resolution. Working shift patterns and doing out-of-hours support may be required.

Monitoring a support email inbox in order to provide timely resolution of user issues and requests within SLA.

The ultimate requirement of this role is to establish and maintain a resilient and performant platform that enables our users can trade effectively and seamlessly whilst protecting ING's reputation through diligent attention to IT security and reliability.

Career Potential

ING is a large, multinational company that operates in numerous markets offering a large product portfolio. Employees are encouraged to develop themselves such that they are able not only to pursue the opportunities that arise from time to time but to actively identify and create new opportunities. In so far, there is always potential for career development at ING.

Candidate Profile

Qualification/Education

• Essential: None
• Desirable: A college / university education

Experience/Knowledge

• Essential: Linux server command-line tools and shell scripting. Continuous Delivery. ION topology.
• Desirable: Agile Scrum. An understanding of electronic markets and MarketView in particular. PXE admin, Bloomberg TOMS, bbgmdata, D2C / D2D, trading tools.
• Product knowledge: an understanding of bonds (government and credit), futures and IRS.

Personal Competencies

• Essential: Good interpersonal skills, excellent team working, fluent English.
• Desirable: Ability to speak a foreign language