Markets Operations Strategy Lead

Citi; Belfast City District; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Holiday allowance

Bonus

Private medical insurance

Employee assistance

Pension plan

Parental leave

Employee discounts

Learning & development

Job summary

Citi Belfast is seeking a proactive, execution-oriented operations professional to join the Markets Operations Chief Administrative Office. You will bridge Markets and Operations, translating strategic priorities into structured execution plans while partnering with senior leadership to close gaps and improve communications.

This hybrid, full-time role offers a competitive base salary, opportunities to influence across product and process, and access to a broad benefits package including

Qualifications

• Several years of relevant experience in Trade Support, Business Management, or Operations within Markets.
• Strong understanding of trade lifecycle processes, including trade capture, confirmation, settlement, and reconciliation.
• Demonstrated experience acting as a subject matter expert on controls, regulatory implementation, or booking/legal entity structuring.
• Strong communication and interpersonal skills, with proven ability to collaborate effectively with internal and external stakeholders, including trading desks and senior business leadership.

Responsibilities

• Partner closely with business-aligned Operations leaders across product, process, cluster, and cross-operations teams to drive execution of strategic priorities and initiatives.
• Act as a central point of coordination for ad hoc, cross-cutting challenges that require rapid problem-structuring, stakeholder alignment, and follow-through to resolution.
• Translate strategic direction from senior leadership into concrete workplans, milestones, and accountability structures.
• Track progress against key initiatives, proactively flagging risks, dependencies, and resourcing gaps to leadership.
• Prepare materials, briefing documents, and analyses to support decision-making by senior Operations leadership.
• Support governance routines (steering committees, business reviews, town halls) tied to strategic priorities.
• Cross-Functional Partnership - Build strong working relationships with Chief of Staff, Expense & Resource Management, and Ops In-Business Risk teams to ensure alignment and avoid duplication of effort.
• Serve as a liaison between Strategic Initiatives leadership and business-aligned Operations leaders, ensuring consistent two-way flow of information.
• Represent Strategic Initiatives priorities in relevant forums, working groups, and project teams.
• Communications - Own and improve the cadence, quality, and consistency of communications across the Markets Operations organization, including leadership messaging, all-hands content, and initiative updates.
• Develop clear, concise, and executive-ready communications (presentations, memos, talking points) that translate complex initiatives into digestible narratives for varied audiences.
• Establish repeatable communication frameworks/templates to improve consistency across the CAO organization.
• Partner with Chief of Staff / Communications resources to ensure messaging is aligned and well-sequenced.
• Continuous Improvement - Identify opportunities to streamline processes, improve operational efficiency, and enhance the effectiveness of the Strategic Initiatives function.
• Contribute to the broader build-out of Strategic Initiatives capabilities as the function matures across London and Tampa.

Skills

Trade support

Business management

Operations within markets

Stakeholder collaboration

Regulatory controls

Education

Bachelor's degree

Job description

Citi Belfast is seeking a proactive, execution-oriented operations professional to join the Markets Operations Chief Administrative Office. You will bridge Markets and Operations, translating strategic priorities into structured execution plans while partnering with senior leadership to close gaps and improve communications.

This hybrid, full-time role offers a competitive base salary, opportunities to influence across product and process, and access to a broad benefits package including