Marketplace Operations Manager, Retail

Uber; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London is seeking an Operations Manager to enhance grocery delivery performance and lead cross-functional initiatives. The ideal candidate has a background in operations or analytics, strong skills in SQL, and effective communication abilities. This role is pivotal in ensuring an exceptional experience for couriers, customers, and merchants while driving product feature rollouts.

Qualifications

• 3+ years of experience in operations, analytics, or product, ideally in tech, logistics, or strategy consulting.
• Proficiency in SQL to extract and analyze large, complex datasets.
• Strong business acumen and ability to craft data-backed recommendations.

Responsibilities

• Monitor and improve grocery delivery performance by owning key operational levers.
• Lead the rollout of new product features, ensuring successful adoption.
• Build data-informed business cases by diving deep into large datasets using SQL.

Skills

Operations management

Data analysis

SQL proficiency

Communication skills

Problem-solving

Education

Bachelor's degree in a quantitative field

Tools

SQL

Python

Job description

About The Role

We are looking for a strategic, data-driven and execution-oriented Operations Manager to join our UK Operations team within the Groceries & Retail business. In this role, you will lead critical initiatives that directly impact marketplace performance, operational reliability, and product enablement You will own complex cross-functional projects to drive operational excellence and deliver an exceptional experience for courier, customer and merchant experience. The role requires deep problem-solving, comfort navigating ambiguity, and the ability to drive cross-functional alignment with stakeholders across Product, Courier Ops, Safety, Commercial, and Central Ops teams.

What You'll Do

• Monitor and improve grocery delivery performance by owning key operational levers. You'll need to move fast, troubleshoot issues in real time, and balance the needs of couriers, customers, and merchants.
• Lead the rollout of new product features, working closely with product and commercial teams to ensure successful adoption.
• Act as the voice of the UK Retail business in global product development, translating operational needs into clear feedback and helping shape what gets built.
• Partner with cross-functional teams (Product, Engineering, Commercial, and other Operations teams) to deliver initiatives that improve delivery quality and efficiency.
• Build data-informed business cases by diving deep into large datasets using SQL to identify trends, diagnose performance issues, and guide strategic decision-making.

How you'll spend your time

• 30%: Operational performance monitoring and issue resolution
• 25%: Driving feature rollouts and adoption
• 20%: Cross-functional collaboration and stakeholder engagement
• 15%: Data analysis and SQL deep dives
• 10%: Business case building and strategic influence

Basic qualifications

• Bachelor's degree in a quantitative field (e.g., STEM, Economics) or equivalent practical experience
• 3+ years of experience in operations, analytics, or product, ideally in tech, logistics, or strategy consulting
• Proficiency in SQL to extract and analyze large, complex datasets
• Strong business acumen and ability to craft data-backed recommendations
• Clear and effective communication skills, both written and verbal, with comfort presenting to stakeholders

Preferred qualifications

• Experience using Python for data manipulation and statistical analysis
• Track record of working across highly cross-functional teams, including Product, Engineering, Legal, and Finance
• Comfortable navigating ambiguity and pushing forward when priorities shift
• Ability to influence without authority and advocate for operational realities in technical discussions