Marketplace Operations Lead

Wheely; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee stock options plan

Private medical and dental insurance

Life and critical illness cover

Best-in-class equipment

Monthly credit towards Wheely journeys

Cycle to Work scheme

Professional development stipend

Job summary

Wheely in London seeks an analytical Marketplace Operations Lead to own the economic engine of the London business. You will balance supply and demand, optimize utilization and earnings for chauffeurs, and design pricing strategies to scale our luxury ride-hailing product.

You will work closely with Product, Data Science and Engineering to improve matching, dispatch logic and internal tooling, delivering high-impact operational changes across the marketplace.

Qualifications

• 4+ years of professional experience in a fast-paced, highly analytical environment.
• Advanced proficiency in SQL is strictly required.
• Proven track record of moving from data-driven hypotheses to execution and operational implementation.

Responsibilities

• Own core marketplace metrics including health and liquidity, fulfillment rates, ETAs, chauffeur utilization and cancellations.
• Develop, test and optimize localized pricing structures and surge algorithms; manage chauffeur incentives.
• Collaborate with Product, Data Science and Engineering to improve matching, dispatch logic and internal tooling.

Skills

SQL

Data analysis

Execution

Job description

About The Role

As the Marketplace Operations Lead UK, you will own the economic engine of Wheely ’ s London business . You will balance supply and demand to ensure flawless service reliability for our clients while maximizing utilization and earnings for our chauffeurs. This is a highly analytical, high-impact role where you will design pricing strategies, optimize marketplace liquidity, and build the frameworks that scale our luxury ride-hailing product.

Responsibilities

• Marketplace Health & Liquidity: O wn core marketplace metrics including fulfillment rates, Estimated Times of Arrival (ETAs), chauffeur utilization, and cancellation rates across the market.
• Pricing & Incentives Strategy: D evelop, test, and optimize localized pricing structures, dynamic pricing (surge) algorithms, and chauffeur incentive programs to stabilize the marketplace during peak hours and high-demand events.
• Product & Algorithm Collaboration: P artner closely with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling.

Requirements

We are looking for analytically exceptional, entrepreneurial operators who thrive on ownership and are comfortable solving complex, open-ended problems in real-time operating environments.

• Experience: 4 + years of professional experience in a fast-paced, highly analytical environment (e.g., Marketplace/Platform Operations at a ride-hailing or logistics scale-up, Management Consulting, Investment Banking, or Tech Corporate Strategy).
• Technical Analytics: Advanced proficiency in SQL is strictly required. Y ou must be comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis.
• Execution Mindset: P roven track record of moving rapidly from data-driven hypotheses to hands-on execution and operational implementation.

Nice To Have

• Direct experience working within the marketplace, pricing, or driver operations teams at a major mobility, on-demand, or location-based services platform (e.g., Uber, Lyft, Bolt, Deliveroo).
• Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch.

What We Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Base salary of £ 6 5,000 to £ 9 0,000 p.a.
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend