Marketplace Operations Executive

Inspiring Interns; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting Sports and Music Events start-up in London is seeking a Marketplace Operations Executive. The ideal candidate will be detail-oriented and data-driven, responsible for managing operations on their ticketing platform, ensuring efficiency and exceptional customer experiences.

Benefits

Employee share options scheme

Quarterly bonus

23 days of annual leave + public holidays

A top-tier private health insurance package

Penfold pension scheme

Learning and development budget

Employee Referral Scheme

Cycle to work scheme

Weekly Deliveroo vouchers

Access to VIP experiences at live events

Gym on site

Qualifications

• Experience in operations, preferably in a marketplace or e-commerce setting.
• Must have excellent communication skills and technical aptitude.
• Interest in sport, music, and live events.

Responsibilities

• Manage inventory and coordinate with partners for accuracy.
• Monitor marketplace performance and identify improvements.
• Develop and implement standard operating procedures for operations.

Skills

Problem-Solving

Analytical Skills

Communication

Interpersonal Skills

Attention to Detail

Technical Aptitude

Digital Literacy

Job description

Do you want to work for an exciting Sports and Music Events start up in the heart of London.

Our client is an online marketplace offering premium tickets and hospitality packages for live music and sports events. Following the launch of their website in November 2018, They have secured significant investment in their business and made fantastic partnerships with great brands such as Manchester City, Watford FC, the WRU, and Scottish Rugby.

Who we’re looking for
A highly organised and proactive Marketplace Operations Executive who is passionate about optimising processes and ensuring seamless operations. The ideal candidate thrives in a dynamic environment and is eager to contribute to the smooth running of our premium ticketing platform. You should be detail-oriented, data-driven, and have a keen interest in the live events industry, ensuring our marketplace functions efficiently and delivers exceptional experiences for our customers and partners.

We're in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.

Responsibilities
As a Marketplace Operations Executive, you will play a key role in supporting the day-to-day operations of our platform. This includes managing inventory, coordinating with partners, resolving operational issues, and ensuring the accurate and timely display of event listings. You will also monitor marketplace performance, analyse data to identify improvements, and work closely with the wider team to ensure our platform meets the needs of both customers and partners.

Your role will involve:

• Monitor inventory levels and ensure that all products are listed accurately and in a timely manner
• Manage pricing within the product both dynamically and manually
• Work with partners to ensure that their content is inputted correctly and efficiently
• Solutionise and propose technical improvements and automations to streamline processes and increase efficiency
• Build and monitor the effectiveness of pages on the marketplace, including analysing key metrics and making recommendations for improvements
• Liaise with internal and external stakeholders to ensure that all parties are working collaboratively towards common goals
• Develop and implement standard operating procedures (SOPs) to ensure that all marketplace operations are standardised and streamlined
• Identify areas for improvement within marketplace operations and work with the Head of Marketplace to develop and implement strategies to address them
• Be adaptable and able to work to last minute deadlines alongside strategic planning
• Communicate effectively with team members, partners and stakeholders across the business
• Have a passion for process improvement and streamlining

Skills & Experience

While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don't need all of them, but they could include:

• Experience in operations, preferably in a marketplace or e-commerce setting
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively with a variety of stakeholders
• Technical aptitude with the ability to quickly learn new tools and technologies
• Have excellent digital literacy
• Must have impeccable attention to detail
• Must be a fast learner with the ability to multi-task in a fast-paced environment
• Have confidence in decision making
• Have an interest in sport, music and major live events

Target compensation package:
Up to £30k + quarterly bonus + share options + benefits.
Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.

Our benefits

• Employee share options scheme
• Quarterly bonus
• 23 days of annual leave + public holidays
• A top-tier private health insurance package
• Penfold pension scheme
• Learning and development budget
• Employee Referral Scheme
• Cycle to work scheme
• Weekly Deliveroo vouchers
• Access to VIP experiences at live events
• Gym on site