Marketplace Executive | LOOKFANTASTIC

Thg Plc; Manchester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual leave 25d

Maternity/Paternity pay

On-site gym

Staff discount THG

Refer a friend bonus

Anniversary gifts

Job summary

THG, a global ecommerce group, is looking for a Marketplace Executive to grow LOOKFANTASTIC across TikTok Shop and Deliveroo. You’ll manage day-to-day activity, campaigns and creator engagement, turning data into actions to maximise sales.

You’ll partner with internal teams and external platforms, overseeing trading plans and performance analytics in a fast-paced environment with a strong commercial focus.

Qualifications

• Experience in ecommerce, marketplaces or digital trading.
• Strong analytical skills for turning data into actions.
• Advanced Excel/Google Sheets proficiency.
• Excellent org and project management abilities.
• Strong communication and stakeholder management.
• Commercial mindset focused on sales and growth.
• Interest in social commerce and fast-paced digital retail.

Responsibilities

• Manage day-to-day TikTok Shop Seller Centre activity and campaigns.
• Lead Deliveroo trading plan, campaigns and product selection.
• Analyze performance data; produce regular reports for the business.
• Identify opportunities and translate insights into actions.
• Build relationships with TikTok Shop and Deliveroo account teams.
• Collaborate to test and optimize new marketplace initiatives.

Skills

Ecommerce experience

Analytical skills

Excel/Sheets

Project management

Stakeholder mgmt

Commercial mindset

Communication

Tools

TikTok Shop

Deliveroo

Job description

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one‑size‑fits‑all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin,with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a Marketplace Executive at THG Beauty?

As Marketplace Executive, you will support the growth and commercial performance of LOOKFANTASTIC across TikTok Shop and Deliveroo.

You will be responsible for the day‑to‑day management and execution of marketplace activity, including TikTok Shop Seller Centre and creator management, Deliveroo trading and campaign execution, performance analysis and reporting.

This is a highly commercial and hands‑on role, suited to someone who enjoys working in a fast‑paced environment, analysing data, spotting opportunities and turning insights into action.

You will also build strong relationships with the account managers and wider teams at TikTok Shop and Deliveroo, ensuring LOOKFANTASTIC maximises the opportunities available across both platforms.

As Marketplace Executive , you’ll:

TikTok Shop – Social Commerce

• Manage the day‑to‑day activity within TikTok Shop Seller Centre, ensuring products, promotions, pricing, stock and campaigns are accurately set up and optimised.
• Support the execution of the TikTok Shop trading calendar, including key commercial moments such as Black Friday, seasonal campaigns and platform‑led events.
• Work closely with brands and internal teams to ensure products and promotional activity are aligned with TikTok Shop opportunities.
• Support the management and growth of the TikTok Shop creator ecosystem, including creator outreach, product sampling, affiliate activity, incentives and performance tracking.
• Monitor creator and affiliate performance, identifying opportunities to increase content, traffic and sales.
• Work with TikTok Shop account managers to identify new commercial opportunities, platform features and growth initiatives.
• Monitor daily performance and react quickly to trading opportunities or issues.

Deliveroo – Quick Commerce

• Support the development and execution of the Deliveroo trading plan, ensuring campaigns and commercial activity are delivered on time.
• Manage the execution of promotional campaigns, offers, product selections and key trading moments on the platform.
• Work with internal teams to ensure the right assortment, pricing, stock and promotional mechanics are in place.
• Analyse sales and customer performance to identify opportunities to grow the Deliveroo channel.
• Collaborate with the Deliveroo account management team to maximise platform opportunities and ensure strong execution of agreed plans.
• Support testing and optimisation of new initiatives designed to drive customer acquisition, conversion and sales.

Trading, Performance & Analytics

• Monitor daily, weekly and monthly performance across TikTok Shop and Deliveroo, including sales, orders, AOV, conversion, traffic, creator performance and campaign performance.
• Analyse marketplace trends and customer behaviour to identify opportunities and risks.
• Produce regular performance reports and communicate key insights to the wider business.
• Translate data into clear actions and recommendations to improve marketplace performance.
• Track performance against commercial targets and trading plans.
• Identify underperforming areas and proactively develop actions to improve results.

Marketplace Relationships

• Build and maintain strong working relationships with TikTok Shop and Deliveroo account managers.
• Act as a key day‑to‑day contact for marketplace partners, ensuring opportunities, updates and issues are communicated effectively.
• Stay up to date with new platform developments, features, commercial opportunities and industry trends.
• Bring marketplace insights back into the wider LOOKFANTASTIC business and identify opportunities for cross‑functional teams.

What skills and experience do I need for this role?

• Experience working in ecommerce, marketplaces, digital trading or a similar commercial environment.
• An understanding of platforms such as TikTok Shop and Deliveroo is desirable.
• Strong analytical skills, with the ability to interpret performance data and turn it into actionable insights.
• Strong Excel / Google Sheets skills and confidence working with large datasets.
• Excellent organisational and project management skills, with the ability to manage multiple campaigns and deadlines simultaneously.
• A proactive approach and willingness to take ownership of tasks from planning through to execution.
• Strong communication and stakeholder management skills.
• The ability to build effective relationships with external partners and internal teams.
• A strong commercial mindset and interest in understanding what drives sales, customers and growth.
• A genuine interest in social commerce, creator commerce, quick commerce and the changing digital retail landscape.

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face‑to‑face and virtual appointments with our in‑house GP.
  
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
  
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.