Marketplace Assistant

Debenhams; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Debenhams Group is expanding its marketplace team and seeking a highly motivated Assistant to manage system processes, support day-to-day operations, and drive growth across key brand sites.

You will collaborate with cross-functional teams to optimise listings, manage accounts on platforms like Macy's, Nordstrom, Zalando, Amazon, and eBay, and contribute to revenue strategies in a fast-paced, high-growth environment.

Qualifications

• Strong understanding and use of Microsoft Excel.
• Experience in dealing with large data sets with consistency and data accuracy.
• Commercial awareness and understanding of planning & trading.
• At least 3 years’ experience in a digital retail role, preferably fashion marketplace or wholesale.
• Experience with managing Amazon or other leading global marketplaces from a brand side is required.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Admin support for systems: assist in managing and updating systems and inventory.
• Marketplace account management: support growth of client accounts across platforms and optimize listings for searchability and conversion.
• 3rd party support: liaise between internal teams and external partners; handle inquiries and product concerns.
• Revenue growth and strategy support: assist market research and tracking KPIs for marketplace performance.
• Collaboration and reporting: coordinate with sales, marketing and product teams and report progress to Marketplace Manager.

Skills

Excel

Data analysis

Account management

Communication

Multitasking

Tools

Marketplace platforms

Job description

At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy!

We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.

We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact.

Be brave. Be creative. Be a community.

THE ROLE

We are looking for a highly motivated and organised individual to join our marketplace team as an Assistant. This role will involve managing system administrative processes, supporting day-to-day operational tasks, and collaborating closely with the marketplace team to grow accounts and increase revenue This is a high growth, high focus area in a fast-paced business, and we are now looking for the right person to support our growth plans.

THE TEAM

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way shape or form we've always had a concessionary offering. Now, we're looking to the future. We have over 10,000 partners live on our site and constantly striving for more becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. Debenhams have an exciting portfolio of brands including Coast, Oasis, Wallis, Dorothy Perkins, Burton, Warehouse, Misspap, Nastygal and Principles. This role will work with the marketplace manager to achieve our goals by securing and launching all brands across all key strategic global partner sites, at pace.

WHAT YOU’LL BE DOING

• Admin Support for Systems: You will assist in managing and updating systems, ensuring smooth operations and efficiency whilst managing inventory, pricing updates, and product listings within the marketplace platform.
• Marketplace Account Management: You will support the Marketplace team in managing and growing client accounts on various platforms (e.g., Macy's, Nordstrom, Zalando, Amazon, eBay, Secret sales, etc.). Helping with optimising product listings for searchability, engagement, and conversion whilst working alongside the Marketplace team to develop and implement strategies to grow accounts and improve sales performance.
• 3rd Party Support: You will act as a liaison between internal teams and external partners whilst providing support for account inquiries, orders, and product concerns. You will get the opportunity to assist in managing marketplace promotions, campaigns, and product launches.
• Revenue Growth and Strategy Support: Whilst assisting with market research and competitive analysis to support growth strategies, you will help implement and track KPIs to measure marketplace account success and revenue growth.
• Collaboration and Reporting: You will coordinate with the sales, marketing, and product teams to align marketplace strategies with broader business goals and regularly update the Marketplace Manager and other team members on progress and any blockers to achieving goals.

WHAT WE’RE LOOKING FOR

• Strong understanding and use of Microsoft Excel.
• Experience in dealing with large data sets with consistency and data accuracy.
• Commercial awareness and comprehensive understanding of planning & trading.
• At least 3 years’ experience in a digital retail role, preferably a fashion marketplace, fashion digital trading or fashion wholesale role.
• Experience with managing Amazon or other leading global marketplaces from a brand side is required.
• Ability to work in a fast-paced environment, to work well under pressure and be able to multitask a must.
• Ability to prioritise workflow and ensure challenging deadlines are met, in line with critical path and partner’s needs.
• Exceptional communication skills, capable of working with Key Accounts, multiple brand teams and supply chain to build productive relationships.
• Always strives to improve the department’s operation and increase knowledge of own and related job functions.
• Ability to manage the detail as well as the bigger picture, especially by working collaboratively as a team and being a team player at all costs.

WHY JOIN US

2026 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams Group.

Let’s lead the change together.

#LI-LF1 #LI-onsite