Marketplace Account Director

Visualsoft; Stockton-on-Tees; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Visualsoft is seeking an Account Director to lead a portfolio of clients in e-commerce. The role involves optimizing brand visibility on marketplaces, managing client relationships, and driving growth through strategic marketplace management. This position offers a hybrid working environment with a focus on employee wellbeing and career development.

Benefits

Unlimited paid holidays

Medicash Cash Plan

Employee Assistance Programme

Free breakfast and drinks

Cycle to work scheme

Great working environment

Friday afternoon drinks

Training & development opportunities

Qualifications

• Proven experience in managing and optimising client accounts on online marketplaces.
• Strong expertise in optimising performance on Amazon and other marketplaces.
• Excellent organisation and time management capabilities.

Responsibilities

• Develop and implement comprehensive marketplace strategies tailored to client objectives.
• Build and maintain strong, collaborative relationships with clients.
• Conduct detailed analysis of marketplace performance data and generate actionable reports.

Skills

Strategic Thinking

Analytical Skills

Client Relationship Management

E-commerce Knowledge

Communication Skills

Job description

Drive Marketplace Success for a Portfolio of Leading Brands

Are you a passionate e-commerce professional with a proven ability to optimise and grow brands on Amazon and other online marketplaces? We are seeking a results-driven Account Director to manage a portfolio of our clients and maximise their success in the complex marketplace ecosystem.

This role goes beyond basic account management; you'll be responsible for developing and executing comprehensive strategies to enhance product visibility (through Amazon SEO and our content writing team), drive sales (via Amazon Advertising - PPC through our dedicated ads managers), optimise conversion rates (through engaging content and compelling product listings), and ensure smooth operations (inventory management and efficient fulfillment).

A crucial aspect of your role will be building and nurturing strong, long-term relationships with your portfolio of clients, acting as their trusted advisor and advocate within the agency. You'll be responsible for deeply understanding their business goals and challenges, proactively identifying opportunities to drive their growth, and ensuring their overall satisfaction. This involves providing data-driven insights to inform their marketplace strategy, communicating effectively and transparently, and championing their needs across internal teams to ensure we're delivering exceptional service and exceeding their expectations.

Your Role:

As an Account Director, you will serve as the dedicated and strategic point of contact for your assigned portfolio of marketplace clients, building strong, long-term relationships and acting as their trusted advisor. You will be responsible for the end-to-end management of their marketplace presence, from developing and implementing tailored growth strategies to optimising product listings for maximum visibility and conversions. This includes managing inventory levels to ensure product availability, overseeing pricing strategies to maximise profitability, and meticulously monitoring performance across all key metrics to identify opportunities for improvement. Your ultimate goal is to drive client satisfaction by delivering exceptional results and exceeding their business objectives, becoming an indispensable partner in their marketplace success.

Key Responsibilities:

• Strategic Marketplace Management: Develop and implement comprehensive marketplace strategies tailored to the unique needs and objectives of each client, with a strong emphasis on driving growth and profitability.
• Optimisation Expertise: Leverage in-depth knowledge of each marketplace ecosystem to optimise client performance. This includes expert management of marketplace SEO, marketplace PPC campaigns, product content, and selling strategy.
• Manage Client Relationships: Build and maintain strong, collaborative relationships with clients, providing proactive communication, strategic guidance, and exceptional service.
• Performance Analysis and Reporting: Conduct detailed analysis of marketplace performance data, identifying trends, opportunities, and areas for improvement. Generate clear, actionable reports and present findings to clients with strategic recommendations.
• Operational Excellence: Oversee the day-to-day management of client marketplace accounts, ensuring smooth and efficient operations. This includes product listing optimisation, inventory management, pricing strategy, and order fulfillment.

Growth and Expansion: Identify and implement strategies to expand client reach and grow their business within the marketplace ecosystem. This may involve exploring new marketplaces, product lines, or marketing initiatives.

• Marketplace Management Expertise: Proven experience in managing and optimising client accounts on online marketplaces, with a track record of success.
• Amazon Optimisation Skills: Strong expertise in optimising client performance on Amazon, including Amazon SEO, Amazon PPC, product content optimisation, and Seller Central management.
• Client-Centric Approach: A strong client-centric mindset with a passion for delivering exceptional service and building long-term, strategic partnerships.
• Strategic Thinking and Execution: Ability to develop and implement effective marketplace strategies that align with client business objectives and drive measurable results.
• Analytical and Data-Driven: Strong analytical and data analysis skills, with the ability to interpret complex data, identify trends, and generate actionable insights.
• Communication and Presentation Skills: Excellent communication, presentation, and interpersonal skills, with the ability to communicate clearly and persuasively with clients and internal stakeholders.
• Problem-Solving and Decision-Making: Strong problem-solving and decision-making skills, with the ability to address challenges effectively and make sound judgments.
• E-commerce Knowledge: Solid understanding of e-commerce principles, practices, and technologies.
• Organisational and Time Management Proficiency: Excellent organisational and time management skills, with the ability to prioritise tasks, manage deadlines, and maintain a high level of efficiency.
• Growth Mindset: A proactive and results-oriented approach with a focus on driving client growth and exceeding expectations.

Why Visualsoft?

• Culture of Trust and Hybrid Working: Enjoy hybrid working arrangements, a focus on work-life balance, and a workplace where trust and autonomy are valued, as reflected in our commitment to employee wellbeing.
• Investment in Employee Wellbeing and Engaging Offices: Benefit from "living offices" designed to foster engagement, including breakout areas, games stations, and relaxation spaces, alongside a company-wide emphasis on employee wellbeing.
• Growth and Development Opportunities: Experience clear career progression within a rapidly expanding digital agency, with opportunities to grow alongside our strategic partnerships, including those with industry leaders like Shopify and Partnerize.
• Work with Leading Brands and Cutting-Edge Technology: Collaborate with iconic national and international brands, utilising cutting-edge eCommerce technology and marketing strategies, and partnering with platforms like Google and Meta.
• Collaborative and Supportive Environment: Thrive in a positive and collaborative team environment where your contributions are valued, supported by open-plan offices that encourage cross-team communication.
• Established eCommerce Heritage: Join a well-established company with a long and successful history in eCommerce, offering stability and a strong foundation for your career.

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes that's not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Our Values

We champion our clients
We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.

We are one team
We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.

We create change
The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.

We care about what matters
We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.

Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.