Marketing Specialist, No7 CRM (12-month…

Liz Earle Beauty Co.; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company in Nottingham is seeking a Marketing Executive to manage multi-channel loyalty campaigns and develop CRM strategies. The ideal candidate will have experience in marketing, a customer-first mindset, and a keen interest in beauty and skincare. This position offers a 12-month fixed term contract with various employee benefits, including generous discounts and retirement plans.

Benefits

Generous employee discounts

Discretionary annual bonus

Boots Retirement Savings Plan

Enhanced maternity/paternity/adoption leave pay

Holiday buying scheme

Discounted gym membership

24/7 counselling support

Qualifications

• Experience in a 121 and/or digital marketing environment.
• Passionate about beauty and skincare.

Responsibilities

• Manage multi-channel Loyalty campaigns.
• Develop CRM strategies for customer retention.
• Produce clear, concise briefs.
• Drive KPI performance including channel engagement.

Skills

Creative mindset

Experience in marketing

Familiarity with Email and Direct Mail

Proactive problem-solving

Job description

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Location: Nottingham

Contract: 12-month fixed term contract

Recruitment Partner: Frankie McCallister-Lyas

Overview:

Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you’ll be responsible for nurturing customer relationships through developing, executing, and evolving targeted marketing communications with our internal brand partner No7. You’ll also develop market-leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.

Reporting to the Marketing Manager, you will work cross-functionally with internal and external teams, including wider marketing, trading teams, and brand managers to deliver the best customer communications for No7 Beauty Company. You'll also collaborate with our data team and internal agency to create and deliver best-in-class email and direct mail campaigns.

Key Responsibilities:

• Manage multi-channel (Email, Direct Mail, App Content) Loyalty campaigns to deliver Boots and No7 objectives. Responsible for copy and creative direction.
• Work closely with the data team to ensure effective targeting and continuous improvements in the use of our data.
• Develop CRM strategies to retain existing, win back lapsed, and acquire new customers. Championing the customer journey and lifetime value.
• Produce clear, concise, and insightful briefs to ensure clear direction.
• Drive KPI performance including channel engagement and incremental sales.
• Line management of 1 Marketing Assistant.

What you'll need to have:

• A creative individual with a customer-first mindset.
• Experience in marketing, preferably in a 121 and/or digital environment, with familiarity in Email, Direct Mail, and emerging CRM technologies.
• Passionate about Boots, our customers, and keen interest in beauty and skincare.
• Proactive in finding solutions, not problems.

Our benefits:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.