Marketing Project Manager

ZipRecruiter; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Project Manager to enhance customer communications through email. This role involves developing a unified email system, improving team efficiency, and ensuring compliance across marketing, legal, and customer service. Collaborating with cross-functional teams, you'll lead projects that optimize email strategies and establish key performance indicators for success. If you have a passion for project management and a knack for leadership, this opportunity will allow you to make a significant impact on the organization’s communication effectiveness.

Qualifications

• 5+ years in project management, preferably in CRM/Martech.
• Strong leadership skills and proven experience managing large-scale projects.

Responsibilities

• Develop and manage the project roadmap for email marketing enhancements.
• Lead efforts to centralize and streamline email communications across business units.

Skills

Project Management

Leadership Skills

CRM/Martech Experience

Interpersonal Skills

Problem-Solving Abilities

Job description

Job Description

Within your #OneTeam

• Enhance the effectiveness of our customer communications through email.
• Improve team efficiency by creating workflows and processes.
• Own the planning to implement system upgrades and integrations.
• Create visibility across all email communications within the business, ensuring consistency and clarity.

Your main responsibilities

• Develop and manage the project roadmap for email marketing enhancements and governance audit.
• Work closely with cross functional teams to assess current systems and identify improvement areas.
• Lead efforts to centralize and streamline email communications across business units.
• Establish key performance indicators (KPIs) to measure communication effectiveness and efficiency.
• Collaborate with technical teams to implement system changes and ensure alignment with strategic objectives.
• Provide regular updates to stakeholders, ensuring transparency and progress tracking.
• Conduct post implementation reviews to ensure continuous improvement.

Your future impact:

• In 1 year
• Established a unified email system that provides full visibility and coordination across the business.
• Developed clear processes for legal, service, and marketing emails, reducing compliance risks and improving efficiency.
• Established insights into email frequency and impact, helping optimize customer communications.
• Ensured marketing, legal, customer service, and IT work together seamlessly on email strategy.

Skills required

• 5+ years in project management, preferably in CRM/ Martech or related fields.
• Strong leadership skills, capable of taking initiative and effectively managing escalations.
• Proven experience of managing largescale projects throughout the entire lifecycle.
• Excellent interpersonal skills to facilitate collaboration amongst teams.
• Strong problem-solving abilities to address challenges that arise during project execution
• Ability to work collaboratively in a fast paced, dynamic environment