Marketing Operations Specialist

Pcr Digital; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A London recruitment agency is seeking a Marketing Operations Specialist to deliver lifecycle communication campaigns across channels including email and SMS. The ideal candidate will have 3-4 years of relevant experience, strong proficiency in Braze or similar CRM tools, and excellent organizational skills. This hybrid role offers competitive rates and requires working in a dynamic, structured environment focusing on quality and compliance.

Qualifications

• 3-4 years of experience in lifecycle communications campaign delivery.
• Strong preference for Braze experience.
• Experience in email, push, SMS, and in-app messaging channels.
• Attention to detail with high accuracy in communications.

Responsibilities

• Build, QA, and deploy customer lifecycle messages across various channels.
• Manage multiple campaign briefs while prioritizing effectively.
• Collaborate with teams to ensure compliance with GDPR.
• Monitor live campaigns and resolve issues quickly.

Skills

Email marketing

CRM management

Time management

Organizational skills

Attention to detail

Basic HTML editing

SQL exposure

Communication skills

Knowledge of Braze

Multilingual

Tools

Braze

Salesforce Marketing Cloud

Job description

12 + Month Contract
£245 – £315 Rate to Umbrella
Hybrid / West London – (4 days pw in Hammersmith)

Key Responsibilities

• Build, QA, and deploy customer lifecycle messages across email, push, SMS, and in-app channels.
• Work from pre-built HTML templates, ensuring campaigns are accurate and compliant.
• Manage a portfolio of multiple campaign briefs simultaneously, prioritising effectively.
• Peer-review campaign builds from colleagues to maintain consistency and quality.
• Monitor live campaigns, identifying and resolving issues promptly.
• Collaborate with marketing and regional teams to deliver communications across EMEA.
• Ensure all activity is compliant with GDPR and brand standards.

About You

• 3-4 years’ experience in marketing operations in a similar lifecycle communications campaign delivery role, CRM management etc
• Strong preference for someone with Braze experience (similar CRM tools like SFMC also considered)
• Deep experience in email, push, sms, in-app messaging channels and platforms
• Lifecycle communications campaign delivery focussed (This is not strategy focussed this team focus’s on – BAU – Build, Test and Deploy)
• Background in a large-scale environment such as subscription video, other subscription, retail, ecommerce, travel or gaming.
• Excellent attention to detail and an understanding of the importance of accuracy when messages reach millions of customers.
• Strong time management, organisational, and communication skills.
• Comfortable working in a structured, BAU-focused environment where consistency and accuracy are key.
• Advantageous skills: basic HTML editing & templates, Salesforce Marketing Cloud, Braze (Strong preference), SQL exposure
• Additional European languages would be a nice to have.

Everybody is Welcome

Diversity and Inclusion Statement | PCR Digital

“At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.”

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.

We are PCR Digital, a small and personal London recruitment agency that specialises in technology roles across digital, broadcast, Video on Demand, and enterprise IT. Our clients range from internationally recognised, global organisations to growing start-ups, and the opportunities that we have are dynamic and constantly changing within our sectors.

We believe in caring for our candidates and working closely with our clients, so we will only pair you with opportunities for which we believe that you are truly the right fit. You will receive our support and utmost respect throughout the process, and we will always be happy to answer any questions that you have about the hiring procedure.

After speaking to you and evaluating your profile, if you are interested, we will also let you know about new roles that come through that you might be the right fit for.