Marketing Operations Manager

OneOcean Group Limited; Southampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

OneOcean Group is seeking a Marketing Operations Manager in the UK (Southampton) for a 12-month fixed term contract. The role leads the MarTech programme, CRM integrations, and data-driven marketing improvements to support growth and customer engagement.

You will partner with Product, Performance Marketing, IT, and Data teams, manage budgets, and deliver KPI dashboards for leadership. This is an on-site position with cross-functional collaboration.

Qualifications

• Proven experience delivering MarTech, CRM, or marketing transformation programmes.
• Strong understanding of CRM platforms, marketing automation, and customer data ecosystems.
• Experience managing budgets, financial forecasting, and vendor relationships.
• Expertise in KPI development, reporting, and performance measurement.
• Excellent programme management, stakeholder management, and communication skills.
• Ability to translate business requirements into scalable technology solutions.
• AI and workflow automation literacy, with experience identifying and implementing opportunities to improve overall marketing operations effectiveness and efficiency.

Responsibilities

• Lead the planning and delivery of the MarTech Roadmap programmes and other transformation initiatives within Marketing.
• Work with the wider stakeholder group in CRM integration projects, ensuring marketing requirements are embedded within the overall business process.
• Partner with Product and Performance Marketing, Commercial, Products, IT and Data teams to establish and improve customer data management and marketing automation capabilities.
• Manage departmental and GTM programme budgets to ensure effective investment and ROMI.
• Establish and maintain KPI dashboards and reporting frameworks to measure marketing performance and business impact.
• Provide regular updates on delivery progress, risks, dependencies, budget status, and key outcomes to leadership teams.
• Drive stakeholder engagement and adoption of new technologies, processes, and ways of working.

Skills

MarTech delivery

CRM platforms

Marketing automation

Budget management

Forecasting

Vendor relationships

KPI reporting

Programme management

Stakeholder management

Communication

Requirements translation

AI & workflow automation

Job description

Marketing Operations Manager

Application Deadline: 1 January 2027

Department: Product

Employment Type: Fixed Term Contract

Location: UK- Southampton

Description

Discover OneOcean:

OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.

Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.

At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.

Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.

Why Join OneOcean Crew?

• Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.


• Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.


• Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.

Navigating the position: Marketing Operations Manager

The Marketing Operations Manager will lead the delivery and optimisation of the marketing technology (MarTech) programme, ensuring platforms, processes, and data capabilities support business growth and customer engagement objectives. The role will also drive CRM integration initiatives, oversee departmental and GTM budgets, and provide KPI reporting to senior stakeholders.

The role ensures that products are not marketed as disconnected solutions, but as part of a connected portfolio of capabilities that delivers greater value for customers.

Please note this is a 12 month fixed term contract

Key Responsibilities:

• Lead the planning and delivery of the MarTech Roadmap programmes and other transformation initiatives within Marketing.


• Work with the wider stakeholder group in CRM integration projects, ensuring marketing requirements are embedded within the overall business process.


• Partner with Product and Performance Marketing, Commercial, Products, IT and Data teams to establish and improve customer data management and marketing automation capabilities.


• Manage departmental and GTM programme budgets to ensure effective investment and ROMI.


• Establish and maintain KPI dashboards and reporting frameworks to measure marketing performance and business impact.


• Provide regular updates on delivery progress, risks, dependencies, budget status, and key outcomes to leadership teams.


• Drive stakeholder engagement and adoption of new technologies, processes, and ways of working.

Skills, Knowledge, and Experience Required:

• Proven experience delivering MarTech, CRM, or marketing transformation programmes.


• Strong understanding of CRM platforms, marketing automation, and customer data ecosystems.


• Experience managing budgets, financial forecasting, and vendor relationships.


• Expertise in KPI development, reporting, and performance measurement.


• Excellent programme management, stakeholder management, and communication skills.


• Ability to translate business requirements into scalable technology solutions.


• AI and workflow automation literacy, with experience identifying and implementing opportunities to improve overall marketing operations effectiveness and efficiency.