Marketing Operations Director

PowerToFly; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way policies

Career Development & Growth

Industry Benefits

Inclusion & Belonging

Social Impact & Volunteer Days

Real-World Impact

Job summary

Thomson Reuters is rebuilding marketing operations around AI to transform how Corporates Europe works. The role focuses on architecting capabilities, not just tools, and leads cross‑regional collaboration to enable faster, AI‑driven decision making and value creation.

This is a leadership role for a marketer who can map processes, redesign workflows, and deliver measurable ROI while building strong teams across Design, Content, and Activation in a changing digital landscape.

Qualifications

• Track record in marketing operations or transformation within a complex, international organization.
• Hands-on experience with AI in marketing and ability to discuss its practical today-versus-hype.
• Proven ability to map and redesign processes and translate that into automation and AI use cases.
• Strong martech expertise: platform selection, integration and optimization across regions.
• Commercial fluency: capable of owning a budget and building a business case for ROI.
• People leadership experience across Design, Content, Events, Activation teams.
• Builder mindset: comfortable with ambiguity and experimentation.

Responsibilities

• Lead the transformation of the marketing function across Corporates Europe, driving AI adoption and scalable value.
• Own the martech stack and ensure global alignment and data flow across regions.
• Manage budget, track spend, reforecast, and measure ROI across campaigns and channels.
• Build and lead a high-performing, AI-enabled team across Design, Content and Campaign Activation.

Skills

Marketing Ops

Marketing Transformation

AI in Marketing

Process Mapping

Martech Expertise

Budget Ownership

People Leadership

Change Management

Job description

Marketing Operations Director

Marketing at Thomson Reuters is being rebuilt around AI — not as a bolt-on efficiency play, but to enhance and transform our ways of working. We're looking for a Marketing Operations Director for Corporates Europe who will embrace this, working in close collaboration with the global organisation to make sure AI is not simply as a tool to adopt, but as a capability to architect.

This isn't a traditional operations role. Yes, you'll bring rigour to process, budget and martech — the fundamentals matter. But the real mandate is bigger: to reimagine how a European marketing organisation runs, using AI agents to take on the work that used to take a team, freeing up Design, Content, Field Events and Activation to focus on the work only humans can do.

If you're energised by ambiguity, excited by AI, and want a role where you're building the operating model rather than inheriting one, this is it.

Lead the Transformation of the Marketing Function

• Act as the driving force behind AI adoption across the Corporates Europe marketing organisation — not just implementing tools, but shaping how the team thinks, works and creates value with AI, in alignment with the global organization.
• Identify, pilot and scale AI solutions that take on execution‑heavy work — campaign builds, reporting, content production support, briefing and QA — so the team can focus on strategy, creativity and judgement.
• Map key marketing processes end‑to‑end — understanding exactly where the work happens today — as the essential foundation for identifying where AI can remove friction, cost and manual effort.
• Build the change management, training and governance model that gets the wider team using AI confidently and responsibly, in an increasingly sophisticated way.
• Represent Corporates Europe in Thomson Reuters' broader AI‑in‑marketing agenda, bringing back best practice and helping to push the organization’s thinking forward.

Own the Martech Stack

• Review, rationalise and optimise the martech stack supporting marketing operations — evaluating tools not just for functionality, but for how well they enable AI‑driven and agentic ways of working.
• Partner closely with the Corporates US marketing operations team to ensure strong platform alignment, shared standards and consistent data flows across regions — avoiding duplication and unlocking global scale where it makes sense.
• Build the business case for new capability, working with IT, procurement and vendors to bring new tools into the stack quickly and safely.

Manage Budget & Drive ROI

• Take ownership of the Corporates Europe marketing operations budget — planning allocations, tracking spend and reforecasting as priorities shift.
• Build robust ROI measurement across campaigns, channels and tools, bringing rigour and transparency to how marketing investment translates into pipeline and revenue impact.
• Use AI‑driven insight and reporting to give leadership a sharper, faster view of what's working — replacing static reporting with something closer to real‑time intelligence.

Build and Lead a High‑Performing Team

• Take line management responsibility for the Design and Content teams, setting direction, priorities and ways of working.
• Take on line management of Design, Conten and Campaign Activation
• Coach and develop the team through a period of real transformation — bringing people with you, building AI fluency and confidence at every level.

About You

We're not looking for a caretaker. We're looking for someone who wants to build something new and is credible enough, curious enough and hands‑on enough to make it happen. You'll likely bring:

• A track record in marketing operations, marketing transformation or a related discipline, ideally within a complex, matrixed, international organization.
• Real, hands‑on experience with AI in a marketing context — you've used AI or automation tools yourself, not just read about them, and you can speak credibly about what's genuinely possible today versus hype.
• Proven ability to map and redesign processes, and to translate that understanding into practical automation and AI use cases.
• Strong martech expertise — platform selection, integration and optimization — and experience aligning ways of working across regions or teams.
• Commercial fluency: comfortable owning a budget, building a business case and demonstrating ROI to senior stakeholders.
• People leadership experience, with the ability to bring diverse teams (Design, Content, Events, Activation) together around a shared, AI‑enabled way of working.
• The mindset of a builder: comfortable with ambiguity, energized by experimentation, and unafraid to challenge 'the way we've always done it'.

#LI-KL1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.