Marketing Executive: Customer Communications (Hybrid)

Iberdrola; Glasgow; Hybrid; GBP 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

36 days annual leave

Pension scheme with company match

Cycle to Work scheme

Private medical insurance

Dental insurance

Zusammenfassung

ScottishPower, part of the Iberdrola Group, invites applications for a Marketing Executive in Glasgow. The role supports regulatory communications, ad-hoc campaigns and updating customer charters within a hybrid working model.

Salary starts from £32,400 with a strong benefits package and a permanent, full-time contract, with a closing date of 28 October 2026. You’ll work with Domestic Communications to deliver clear, customer-centred communications that meet business objectives, while ensuring

Qualifikationen

• Educated to degree level or equivalent Marketing professional qualification.
• Proven track record of delivery in marketing.
• Comfortable using Excel, Word, MS Teams.

Aufgaben

• Help to develop, manage and implement marketing activity aimed at meeting the Customer Business’ strategic and tactical goals.
• Ensure customer charters are updated, complaint, regularly reviewed by stakeholders and easy to understand.
• Ensure our communications are fit for purpose for a wide range of customers and follow the Plain English and Plain Numbers principals.
• Consider regulatory, legal and compliance and Data Protection within all content and communications being developed.
• Analysis of how comms perform and their impact on diverse business areas (such as inbound call volumes, debt collection, meter reads, losses, customer research etc.).
• Collaborate with Customer Services, Back Office, Digital and Sales and Marketing to ensure that key service principles are maintained and contact channels are effectively managed.
• Work collaboratively with others to deliver business priorities within defined timelines.
• Ensure compliance with brand guidelines and positioning as well as regulatory, government and industry requirements.
• Ensure appropriate training, briefings and call centre support is provided.

Kenntnisse

Marketing delivery

Campaigns/communications

Digital marketing knowledge

Stakeholder management

Data interpretation

Working to targets

Cross-functional collaboration

Multi-tasking

Ausbildung

Degree in Marketing

Tools

Excel

MS Teams

Jobbeschreibung

ScottishPower, part of the Iberdrola Group, invites applications for a Marketing Executive in Glasgow. The role supports regulatory communications, ad-hoc campaigns and updating customer charters within a hybrid working model.

Salary starts from £32,400 with a strong benefits package and a permanent, full-time contract, with a closing date of 28 October 2026. You’ll work with Domestic Communications to deliver clear, customer-centred communications that meet business objectives, while ensuring