Marketing CRM Account Manager

ACCESS UK LTD; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Marketing CRM Account Manager to enhance stakeholder relations and drive CRM performance. This role involves managing diverse client needs, improving campaign strategies, and ensuring effective project delivery within a flexible and supportive working environment.

Benefits

25 days holiday

Matched pension scheme

Charity day per year

Qualifications

• Understanding of client's data structure to enhance CRM results.
• Experience in managing multiple clients and project prioritization.

Responsibilities

• Forming relationships with stakeholders to establish trust.
• Support stakeholders with campaign best practices and performance reviews.
• Troubleshooting and managing implementation issues across multiple clients.

Skills

Knowledge of CRM and digital marketing

Proficiency in Excel

Ability to manage multiple projects

Commercial experience

Job description

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Job description

Marketing CRM Account Manager

We're looking for people to join the Access family, who share our passion for believing in better and who will help us continue to grow. "Love Work. Love Life. Be You." is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We are committed to the development of our people, working with you to progress your success plan and provide opportunities to accelerate your career. Alongside a competitive salary, our standard 25 days holiday (which increases with service), a matched pension scheme, and a range of benefits, you'll also have one charity day per year to support a cause that matters to you.

About you: As a Marketing CRM Account Manager, you will provide proactive support and manage the requirements of key stakeholders daily. You should have a solid understanding of the client's data structure and related activities to drive visits and spending. Staying informed about the macro environment will help you advise on new activities to enhance CRM results. Building strong relationships with stakeholders and the Projects Delivery team is essential for successful operations and project delivery.

Day-to-day responsibilities include:

• Forming first-class relationships with internal and external stakeholders, positioning us as a trusted partner
• Supporting stakeholders with campaign best practices, multi-channel engagement, loyalty mechanics, audience targeting, data validation, and campaign results
• Troubleshooting implementation issues for smooth transitions from build to usage
• Regularly reviewing CRM performance to demonstrate its benefits
• Managing multiple clients and prioritizing requirements effectively

Skills and experiences:

• Knowledge of CRM and digital marketing
• Proficiency in Excel and working with numbers
• Experience managing multiple projects, ideally from an agency background or similar role
• Commercial experience is advantageous

About us: The Access Group provides business management software to small and mid-sized organizations in the UK, Ireland, USA, and Asia Pacific, helping over 100,000 customers become more productive and efficient. We connect people with the right data through Access Workspace. We are committed to an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality. Join our vibrant team and make a difference together. Love Work. Love Life. Be You.