Marketing and Communications Manager

The Dorchester; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a prestigious restaurant as a Marketing & Communications Manager, where you will enhance the brand's online presence through creative campaigns. Your role includes content management, social media oversight, and collaboration with partners to elevate guest experiences. Enjoy employee perks and opportunities for career advancement in an inclusive environment.

Benefits

Complimentary stays at Dorchester Collection Hotels

Discounts on food, beverages, and shopping

Employee perks including pension and financial advice

Training and development opportunities

Social events and referral bonus

Well-being support

Qualifications

• Proven experience in marketing, communications, or social media management, ideally in luxury hospitality.
• Strong knowledge of content creation and analytics.
• Excellent copywriting, communication, and PR skills.

Responsibilities

• Lead the restaurant's online presence and brand communications.
• Manage social media activity and curate visual content.
• Organize shoots and support press and brand campaigns.

Skills

Marketing

Communications

Social Media Management

Content Creation

Campaign Execution

Analytics

Copywriting

Project Management

Tools

Adobe Creative Suite

Microsoft Office

Job description

Join us as a Marketing & Communications Manager at Alain Ducasse at The Dorchester, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and 2025, and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We strive to build an inclusive culture, reflecting our values of passion, personality, respect, collaboration, and creativity. We believe diverse perspectives enrich our culture and drive our success.

We care about your career and are proud to have the industry’s best talent. As a Marketing & Communications Manager, you will have a unique opportunity to excel in your field, learning from award-winning teams and our learning academy to achieve excellence in craft, service, and leadership.

What you'll do

Leading the restaurant’s online presence and brand communications, you will:

• Manage all social media activity and online engagement, ensuring content reflects the brand’s refined identity.
• Implement and lead social media strategies, developing and publishing engaging content across all channels.
• Act as a visual brand guardian, curating a cohesive aesthetic for digital platforms.
• Organize and oversee photo and video shoots, collaborating with creative professionals.
• Support press releases, articles, and brand campaigns in collaboration with the PR team.
• Advise on new campaigns, presenting strategies and creative concepts.
• Monitor industry trends, competitor activity, and platform performance, translating insights into strategies.
• Produce monthly reports and newsletters, analyzing social performance and engagement data.
• Maintain an editorial content calendar, ensuring strategic alignment.
• Deliver training to internal teams on digital identity and social engagement.
• Manage community interactions, including timely responses beyond standard hours.

What you'll bring

Essential Skills and Experience

• Proven experience in marketing, communications, or social media management, preferably within luxury hospitality or fine dining.
• Strong knowledge of content creation, campaign execution, and analytics.
• Ability to manage high-profile social channels and respond to reputation needs.
• Excellent copywriting, communication, and PR skills.
• Organized project management with a track record of delivering initiatives on time.
• Exceptional attention to visual and brand consistency.

Preferred Skills and Experience

• Familiarity with Adobe Creative Suite and Microsoft Office.
• Understanding of luxury hospitality branding and storytelling.
• Experience coordinating photo and video shoots with external creatives.
• Passion for high gastronomy and appreciation of the Alain Ducasse philosophy.
• Ability to work flexibly in a dynamic environment.

What you'll get

• Complimentary stays with breakfast at Dorchester Collection Hotels annually.
• 50% discounts on food and beverages at selected venues, plus various high street and online shop discounts.
• Employee perks including pension scheme contributions, seasonal ticket loans, financial advice, and eye care vouchers.
• Opportunities for career development through apprenticeships and further education.
• Participation in vibrant social events and celebrations.
• Referral bonus of £1000 for recommending friends.
• Immediate well-being support and advice.

We celebrate diversity and are committed to creating an inclusive environment. For support during the recruitment process, please contact our People & Culture team at 02073197011 or email [emailprotected].