Market Street Manager - Airdrie

Morrisons; Airdrie; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Market Street Manager to enhance customer service and team performance. This role involves leading a dedicated team in a fast-paced environment, ensuring product availability, and fostering strong relationships with colleagues and stakeholders. The ideal candidate will be passionate about fresh food and committed to delivering exceptional service. With a focus on training and development, this position offers an exciting opportunity to make a significant impact in a thriving retail environment. Join a company that values its employees and offers a comprehensive benefits package.

Benefits

15% Morrisons discount

10% discount for friend/family

25 days holiday plus 8 statutory holidays

Annual bonus scheme

Healthcare/Wellbeing benefits

Enhanced company pension contributions

4x life assurance

Enhanced maternity/paternity/adoption schemes

Perks with over 850 retailers

Subsidised staff canteen

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Ensure market-leading availability across the store.
• Manage all people routines efficiently.

Skills

Team Management

Customer Service

Communication Skills

Adaptability

Active Listening

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK through almost 500 stores and an online home delivery service.

Our business primarily focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Market Street Manager to help our business continue to grow and succeed.

Market Street is what makes us different; our close relationships with farmers and growers mean we know exactly where our food comes from, enabling us to deliver good quality and great value on Market Street every day. We are passionate about Fresh Food and pay keen attention to details.

Our Fresh Food Managers take pride in the availability of our products, always putting the customer at the heart of everything we do and delivering exceptional customer service by listening and responding to our customers.

Reporting into the Store Manager, you will also:

1. Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
2. Listen and respond to customer feedback and react accordingly.
3. Ensure market-leading availability across the store.
4. Work with other Managers in-store to lead a supportive and performance-driven department.
5. Manage all people routines efficiently, including scheduling, absence, performance, and talent conversations.
6. Deliver training to ensure the team has the capability and confidence to perform their roles.
7. Enable colleagues to work confidently across various departments.
8. Identify and develop talent within the department.
9. Build effective relationships with other operating departments.
10. Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets.
11. Take a leadership role within the store.
12. Ensure resource planning is thorough.

About you

Whether you have previous experience in retail, hospitality, service industry, or travel & tourism, if you are passionate about delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge, experience, and best practices.
• The ability to build and maintain relationships with key stakeholders across all areas, remaining flexible.
• Adaptability to change and the ability to challenge effectively.
• Active listening skills and the ability to respond effectively to customers and colleagues.

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

How do we say thank you?

You will play a vital role in our business and have a significant impact on our success. We offer excellent training, support, and continued development, along with a competitive salary and superb benefits package.

Our total rewards package includes:

• 15% uncapped Morrisons discount for you (both in-store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Annual bonus scheme
• Healthcare/Wellbeing benefits including Aviva Digital GP
• Enhanced company pension contributions
• 4x life assurance through our company pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers via 'My Morri' discount platform offering cashback and vouchers
• Opportunity to purchase additional annual leave
• Subsidised staff canteen
• Free parking
• 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity or Adoption Pay, plus 4 weeks paid paternity leave

If you’re ready for a new challenge and have the skills to strengthen our team, we want to hear from you.