Market Street Manager

Morrisons; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a high-performing Market Street Manager to lead a dedicated team in delivering exceptional customer service and ensuring product availability. This role is pivotal in fostering a customer-centric environment, where your leadership will empower colleagues to excel. With a strong focus on fresh food and quality, you will build relationships with stakeholders and develop talent within your department. Join a company that values your contribution and offers a competitive salary alongside a fantastic benefits package, including generous discounts and enhanced leave options. If you're passionate about retail and customer service, this is the opportunity for you.

Benefits

15% uncapped Morrisons discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Annual bonus scheme

Healthcare/Wellbeing benefits

Enhanced company pension contributions

4 x life assurance

Enhanced maternity, paternity, and adoption schemes

Perks with over 850 retailers

Subsidised staff canteen

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to build and maintain relationships with key stakeholders.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Ensure market leading availability across the store.
• Identify and develop talent within the department.

Skills

Team Management

Customer Service

Communication

Adaptability

Stakeholder Relationship Management

Education

Experience in Retail or Hospitality

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed.

Market Street is what makes us different; our close relationships with farmers and growers mean we know exactly where our food comes from - so we’re able to deliver good quality and great value on Market Street every day. With a passion for Fresh Food and a keen eye for detail, our Fresh Food Managers take pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers.

Responsibilities:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
• Listen and respond to our customers' feedback and react accordingly.
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance-driven department.
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance, and talent conversations.
• Deliver training to ensure the team has the capability and confidence to deliver their role.
• Enable colleagues to work with confidence across various departments.
• Identify and develop talent within the department.
• Build effective relationships with other operating departments.
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s).
• Take a leadership role within the store.
• Ensure resources are planned thoroughly.

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry, or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast-paced environment.
• You will need to be a great communicator who can share knowledge, experience, and best practices.
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible.
• You must be adaptable to change, whilst being able to challenge effectively.
• As a Manager, you will actively listen to and respond effectively to customers and colleagues.

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

How do we say thank you?
You will play a vital role in our business and have a huge impact on our success, so not only will you receive excellent training, support, and continued development, but we will also offer a competitive salary and superb benefits package.

As part of our total rewards package we offer:

• 15% uncapped Morrisons discount for you (both in store and online).
• 10% discount for a designated friend/family member.
• 25 days holiday plus 8 statutory holidays pro rata.
• Annual bonus scheme.
• Healthcare/Wellbeing benefits including Aviva Digital GP.
• Enhanced company pension contributions.
• 4 x life assurance through our company pension scheme.
• Enhanced maternity, paternity, and adoption schemes.
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers.
• Opportunity to purchase additional annual leave.
• Subsidised staff canteen.
• Free parking.
• 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 4 weeks paid paternity leave.

If you’re interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you.