Market Street Manager

Morrisons; Nelson; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Market Street Manager, where your leadership will drive exceptional customer service and product availability. This role is pivotal in fostering a culture of excellence, empowering your team, and ensuring that customer needs are always met. With a focus on fresh food and strong relationships with suppliers, you will play a key role in maintaining high standards and delivering outstanding results. Enjoy a competitive salary, comprehensive benefits, and the opportunity to make a real impact in a dynamic retail environment.

Benefits

15% Morrisons discount

10% discount for friends/family

25 days holiday plus 8 statutory holidays

Annual bonus scheme

Healthcare benefits

Enhanced pension contributions

4x life assurance

Enhanced maternity/paternity leave

Perks with over 850 retailers

Subsidised staff canteen

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Leading and empowering colleagues to prioritize customer service.
• Ensuring market-leading product availability across the store.
• Managing all people routines, including scheduling and performance.

Skills

Team Management

Customer Service

Communication Skills

Adaptability

Active Listening

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Market Street Manager to help our business continue to grow and succeed.

Market Street is what makes us different. Our close relationships with farmers and growers mean we know exactly where our food comes from, enabling us to deliver good quality and great value on Market Street every day. We are passionate about Fresh Food and pay keen attention to detail.

Our Fresh Food Managers take pride in the availability of our products, always putting the customer at the heart of everything we do and delivering exceptional customer service by listening and responding to our customers’ needs.

Reporting into the Store Manager, your responsibilities will include:

• Leading and empowering colleagues to always prioritize the customer and deliver outstanding service
• Listening to and responding to customer feedback, reacting accordingly
• Ensuring market-leading product availability across the store
• Collaborating with other managers to lead a supportive and performance-driven department
• Managing all people routines, including scheduling, absence, performance, and talent development
• Delivering training to ensure the team has the capability and confidence to perform their roles
• Enabling colleagues to work confidently across various departments
• Identifying and developing talent within the department
• Building effective relationships with other operational departments
• Leading colleagues to work with purpose and deliver outstanding performance against targets
• Taking a leadership role within the store
• Planning resources thoroughly

About you

Whether you have previous experience in retail, hospitality, the service industry, or travel & tourism, if you are passionate about delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• The ability to build and maintain relationships with key stakeholders while remaining flexible
• Adaptability to change and the ability to challenge effectively
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

How do we say thank you?

You will play a vital role in our business, impacting our success. We offer excellent training, support, and development opportunities, along with a competitive salary and superb benefits package.

Our total rewards include:

• 15% uncapped Morrisons discount (in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Annual bonus scheme
• Healthcare and wellbeing benefits, including Aviva Digital GP
• Enhanced company pension contributions
• 4x life assurance through our pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers via our 'My Morri' discount platform
• Option to purchase additional annual leave
• Subsidised staff canteen
• Free parking
• 26 weeks maternity and adoption leave at full pay, followed by 13 weeks statutory pay; 4 weeks paid paternity leave