Market Street Manager

Morrisons; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

Morrisons is seeking a Market Street Manager who will lead the customer service team in a fast-paced environment. This role requires experience in retail or hospitality, focusing on maintaining high product availability and exceptional customer satisfaction. The manager will also oversee staff training and build strong relationships across departments, contributing to the overall success of the store.

Benefits

15% uncapped Morrisons discount

25 days holiday plus 8 statutory holidays

Annual bonus scheme

Healthcare benefits including Digital GP

Enhanced company pension contributions

Subsidised staff canteen

Free parking

Enhanced maternity/paternity leave

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to communicate effectively and share best practices.
• Passion for delivering exceptional customer service.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage scheduling, absence, and performance conversations.
• Deliver training to ensure staff capability and build effective relationships.

Skills

Team Management

Customer Service

Communication

Relationship Building

Adaptability

Job description

We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed.

Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we’re able to deliver good quality and great value on Market Street every day
With a passion for Fresh Food and a keen eye for details.

Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
  Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
  Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly
  

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

As part of our total rewards package we offer:

• 15% uncapped Morrisons discount for you (both in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays pro rata
• Annual bonus scheme
• Healthcare/Wellbeing benefits including Aviva Digital GP
• Enhanced company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
• Opportunity to purchase additional annual leave
• Subsidised staff canteen
• Free parking
  26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave
  

If you’re interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you.