Market Research Interviewer

London Gatwick Airport; Horley; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Discretionary annual bonus

Free staff parking

Discounted rail travel

Share matching scheme

Job summary

London Gatwick Airport is seeking a Market Researcher - Field Interviewer for a permanent on-site role. The position is part-time (20 hours per week) with shift patterns across early mornings to evenings.

You will conduct on-airport surveys with passengers, using tablets and survey software, and work autonomously within a supportive team. Ideal candidates have market research experience, strong English, and comfort with data entry.

Qualifications

• Permanent part-time position.
• 20 hours per week.
• On-site role at London Gatwick Airport.

Responsibilities

• Conduct on-airport face-to-face interviews on tablets using pre-loaded questionnaires.
• Plan daily quotas in response to flight demands.
• Record quotas and update spreadsheets.
• Attend quarterly team meetings and contribute to team success.
• Represent London Gatwick Airport professionally to interviewees.

Skills

Market research

Face-to-face interviewing

MS Office

Qualtrics

English fluency

Tools

Qualtrics

Job description

Market Researcher - Field Interviewer

Permanent role, part time only, 20 hours per week. On site.

Great journeys happen at London Gatwick

£20,359.50 + bonus potential + benefits

Where will your career take you?

Here, you are a part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.

This role is an onsite position; shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6–7-hour shifts, which can be across 7 days a week. The roster is released a year in advance.

What is the role?

The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning choices for the airport.

If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you.

It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions. Surveys are primarily conducted on tablets and most of the time you will work alone on a shift basis, but as part of a wider team.

What will you do?

• On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.


• Responsible for planning for your day in response to quotas and flight demands.


• Interviewing in accordance with the Market Research Society's Code of Conduct


• Recording your quotas and updating spreadsheets on Microsoft Teams.


• Attending quarterly team meetings to contribute to the success of the wider team.


• Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.

Do you have what we're looking for?

• Previous Market Research experience is desirable.


• Experience of surveying the public and data collection


• Customer facing experience in a similar environment is advantageous


• Airport knowledge, whilst not essential, would be an advantage.


• Must be able to read, understand and speak English fluently.


• Experience of working autonomously and without supervision


• Able to pick up processes - navigating airport environment and variety of survey processes


• Previous experience working with, and reliably delivering on, performance targets


• Customer service experience to assist airport users in a professional manner


• Languages, Bi-Lingual– desirable (not essential)


• IT skills, knowledge of MS Office package and ability to navigate and conduct surveys via tablets using survey software (Qualtrics is advantageous)


• Demonstratable resilience in a Marketing Research or target-based role


• Attention to detail and accuracy to capture qualitative data


• Must be able to get into London Gatwick to start/finish work for 0500 – 2300.

What's in it for you?

We value our people and reward every employee fairly with a highly competitive package, enhanced by:

• A discretionary annual bonus,


• Free staff parking,


• Discounted rail travel to work,


• Share matching scheme and more.

We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.

There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.

At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.

What's it like to work at London Gatwick?

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.

We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.

London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.

At London Gatwick, we value honest and open conversations and want to get to know the real you.

If you need any adjustments or support, please let us know.

You can find out more about what it's like to work at London Gatwick, visit our careers site Careers at London Gatwick

Applications close 20th October 2026.