Market Research Analyst

Joblogic Service Management Software; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service management software company is seeking a Market Research Analyst to conduct extensive market research, liaise with users, and provide actionable insights for the product team. The ideal candidate will possess strong skills in market research methodologies and data analysis, as well as excellent communication abilities. The role offers a competitive salary, hybrid working flexibility, and a vibrant work culture.

Benefits

25 days of holiday plus bank holidays

Company pension scheme

Death in service benefit

Team events and a collaborative work culture

Qualifications

• Strong background in market research methodologies (quantitative & qualitative).
• Skilled in data analysis and interpretation.
• Experience running market research projects and presenting findings.

Responsibilities

• Conduct in-depth market research to identify trends and opportunities.
• Liaise with the userbase to understand pain points.
• Prepare comprehensive reports and presentations for stakeholders.

Skills

Market research methodologies

Data analysis

Statistical analysis tools

Communication skills

Job description

Overview

Job Title: Market Research Analyst (Product Team)

Reports to: Product Owner

Hours & Place of Work- Full-time, hybrid role (UK-based).

Company Overview

Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when it got its first investment from investors. Now we’re becoming a rocket ship and would like you to join that journey!

Joblogic is a leading player in service management software, providing field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.

Objective

This role sits within the Product Team at Joblogic. The primary function of the Market Research Analyst will be to support the Product Team in building the business case to underpin the product roadmap by identifying the appetite within the existing userbase, along with the TAM / SAM depending on the product.

Key Duties

• Conduct in-depth market research to identify trends, opportunities, and changes in the competitive market.
• Liaise with the Joblogic userbase to understand pain points and challenges and sense check potential solutions.
• Analyse, interpret, and present data with actionable market insights.
• Develop accurate market forecasts using historical data, industry trends, and external factors.
• Monitor competitor strategies and industry developments.
• Prepare comprehensive reports and presentations for stakeholders.
• Explore new tools and methodologies to improve data analysis.
• Act as the organisational reference for diverse market knowledge.
• Track industry news and forecast potential impacts on Joblogic.

Skills & Experience

• Essential
• Strong background in market research methodologies (quantitative & qualitative).
• Skilled in data analysis and interpretation.
• Proficient in statistical analysis tools and market research software.
• Experience running market research projects and presenting findings.
• Excellent communication skills and ability to collaborate cross-functionally.
• Desirable
• Familiarity with FSM, SaaS industries, and related technologies.
• Experience with pricing strategies, forecasting, or competitor analysis.
• Advanced data visualisation or modelling capabilities.

What We Offer

• Holidays: 25 days of holiday plus bank holidays.
• Hybrid Working: Flexibility to work remotely with occasional office visits.
• Competitive Salary: A competitive salary based on experience and performance.
• Pension: Company pension scheme.
• Insurance: Death in service benefit.
• Culture: Team events, Christmas parties, an amazing office environment, and a fun, collaborative work culture.