Market Operations Analyst

EDX Markets; United Kingdom; Remote; GBP 55,000 - 90,000; Full time

Job summary

EDX Markets is seeking a Market Operations Analyst to join our growing team. You will monitor real-time market health, troubleshoot and resolve Member issues on the front line, validate software changes, and run daily procedures across the trading environment.

Based in the UK time zone, this remote role requires ownership, fast decision-making, and collaboration with Product and Technology to improve platform reliability and Member experience.

Qualifications

• Bachelor's degree in finance, economics, CS or related field.
• 2–5 years in trade desk support or market operations at an exchange or broker.
• Strong understanding of market microstructure and order book workflows.
• Hands-on with FIX protocol and API connectivity.
• Experience supporting institutional clients under pressure.

Responsibilities

• Monitor real-time markets for health and integrity, and resolve events promptly.
• Support Member onboarding, connectivity, and configuration activities.
• Collaborate with Technology to design, test, and QA new features.
• Build dashboards and reports using Looker to track behavior and health.
• Apply AI tools to streamline procedures and improve efficiency.

Skills

TCP/IP networking

Data analysis

Communication skills

Customer service

AI tools familiarity

Looker/BI

UAT testing

Education

Bachelor's degree in finance, Economics, Computer Science

Tools

FIX Protocol

API connectivity

CRM

Looker

Job description

Market Operations Analyst

• Remote, UK Time Zone

EDX is seeking a Market Operations Analyst to join our growing team. Sitting at the intersection of market structure, technology, and client experience, you will help ensure the integrity, performance, and reliability of EDX’s trading environment: monitoring market health in real time, resolving Member issues on the front line, validating software changes, and running daily procedures. You will also work closely with Product and Technology to recommend platform enhancements and improve the Member experience. The ideal candidate thrives in a fast-paced startup, takes ownership of outcomes, and brings market knowledge and technical fluency.

EDX is a digital assets marketplace and clearinghouse created in collaboration between US retail wealth managers and market makers for secure and compliant trading and clearing of digital assets, which is bringing best practices from existing markets to crypto (e.g., segregation of duties to reduce conflicts of interest between a market maker and an exchange) while mitigating the conflicts of interest in current digital asset markets.

Responsibilities :

Market Operations runs lean coverage across regions. Team members cover absent colleagues, respond to market emergencies, and support planned maintenance windows. The candidate should have an entrepreneurial mindset and have after-hour awareness to support teammates in need.

Hours: Five-day week aligned with London market hours (typically 07:00–16:00 GMT/BST). Weekend coverage is shared across the UK team on a coordinated schedule, so everyone has predictable time off.

Market Operations & Integrity

• Maintain and improve the policies and procedures governing orderly market operation
• Monitor markets in real time for abnormal activity or disruptive events, and escape or resolve promptly
• Troubleshoot operational issues in a timely manner, keeping detailed incident logs and post-mortems

Member Support (Technical Account Management)

• Serve as a primary contact for Member inquiries on markets, trading, connectivity, onboarding, technology, and products, building strong relationships and ensuring Members’ success on the platform
• Play a substantial role in Member onboarding, from Welcome Letters and integration kickoff through UAT conformance testing and configuration to Production setup and credential handoff
• Support Perps Members during risk events, including margin calls, liquidations, and auto-deleveraging, with timely, technically grounded guidance in high-severity moments
• Work with Technology to resolve complex Member issues
• Ensure every Member issue is ticketed, owned, and tracked to resolution

Technology & Product

• Partner with Technology to support the product roadmap, contributing market operations expertise to feature design and prioritization
• Perform QA testing and write detailed specifications for new features, workflows, and system changes
• Support connectivity onboarding for new Members, including FIX setup, API integration, and testing

Data & Analytics

• Use Looker to build dashboards and reports on customer behavior, order flow, and market health
• Identify trends and anomalies in trading data to support business decisions and regulatory reporting
• Contribute to automation that reduces manual operational burden

AI & Innovation (Bonus)

• Apply AI tools (LLMs, agentic workflows, automation) to streamline procedures, accelerate analysis, and improve the Member experience
• Partner with Technology and Product to prototype and adopt AI-driven enhancements, and share learnings with the team

Experience:

• Bachelor’s degree in finance, Economics, Computer Science, or a related field or role
• 2–5 years in trade desk support, exchange operations, or market operations at an exchange, broker/dealer, FCM, or trading firm
• Strong understanding of market microstructure, order book mechanics, and trading workflows across spot and/or derivatives markets
• Hands-on experience with FIX Protocol (session setup, gateway configuration, troubleshooting) and API connectivity
• UAT experience, with the ability to validate system changes before deployment
• Experience supporting institutional clients in a technical capacity under high pressure
• Experience in a 24/7/365 support environment
• Familiarity with issue tracking, CRM, and customer communication platforms
• Exposure to both traditional financial markets and crypto/digital assets preferred

Skills :

• Strong attention to detail, operational accuracy, and client service
• Self-starter with an ownership mentality, a high sense of urgency, and availability off-hours when needed
• Working knowledge of TCP/IP networking and packet-capture tools (e.g., Wireshark) for diagnosing client connectivity issues
• Ability to analyze data and trade logs to diagnose and resolve problems
• Excellent written and verbal communication; able to explain technical concepts to non-technical stakeholders
• Familiarity with AI/LLM tools (e.g., Claude, Copilot) and interest in applying them to operational workflows — a plus
• Proficiency in Looker (or comparable BI tools)