Market Manager, Americas

Trip.com Travel Singapore Pte; Washington; On-site; GBP 35,000 - 55,000; Full time

Job summary

Trip.com Group is seeking a dedicated professional for hotel acquisitions and account management in Washington D.C. The role focuses on managing partner relationships, educating providers, and ensuring competitiveness. Ideal candidates bring at least 3 years of relevant experience and a network within the travel industry, coupled with strong analytical and customer service skills.

Benefits

Medical, Dental, and Vision plans

401(k) and company match

Public Holidays

Sick Leave

Paid Time Off

Qualifications

• Fluent in English.
• Valid working permit/visa in the US (no sponsorship).
• Detail-oriented and execution-focused.

Responsibilities

• End-to-end ownership of new hotel acquisitions.
• Educate accommodation providers on the Trip.com platform.
• Conduct data research and analysis of the market and competitors.

Skills

Customer-centric approach

Detail-oriented

Fast learning capability

Relationship building

Strategic thinking

Communication

Education

3 years experience in hospitality, revenue/yield management, or e-commerce

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

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About Us

Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".

The position requires the candidate to be based in Washington D.C.

Key Responsibilities

• Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region.
• Educate accommodation providers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue.
• Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers
• Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio
• Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)
• Provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization.
• Other assigned tasks based on business need

Qualifications

• Fluent in English
• Valid working permit/visa in the US (no sponsorship)
• A minimum of 3 years of working experience in hospitality, revenue/yield management, or e-commerce
• An existing network with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred
• Detail-oriented, execution-focused, and fast learning capability
• Able to work independently with minimal supervision, having complete ownership of your designated region
• Dynamic, positive, and a good team player
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Relevant exposure in the OTA environment will have an added advantage
• Willing to travel

Behavioral Requirements

• A desire to learn new things and improve yourself
• Integrity is fundamentally important to you
• You want to make a travel experience better for everyone
• A natural relationship builder and influencer to industry leaders
• You are naturally inspiring
• Strategic thinking and an ability to connect the dots between suppliers and end-user customers

What We Provide

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.