Market Insight and Research Lead

Supply Chain Corporation; Brighton; Hybrid; GBP 66,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus schemes

Training and external qualifications

Well-being leave

Pension scheme

Flexible Benefits Scheme

Volunteer leave

NHS Discounts

Job summary

NHS Supply Chain is seeking a Market Research Lead to shape its research agenda and embed customer and stakeholder voices in strategy. You will lead a team of two researchers and partner with senior leaders to identify priorities, drive action, and measure impact across the organisation.

You will design robust qualitative and quantitative studies, develop clear dashboards and reports, and champion evidence-based decision making to improve patient and NHS outcomes.

Qualifications

• Significant experience leading market research, customer insight or stakeholder research programmes.
• Ability to design and oversee quantitative and qualitative research projects.
• Proven track record in translating complex data into actionable business recommendations.
• Experience influencing stakeholders and driving organisational change with insight.

Responsibilities

• Lead and evolve our research and insight strategy with stakeholder input.
• Be the organisational expert for CSAT and stakeholder experience measurement.
• Design and oversee high-quality quantitative and qualitative research programmes.
• Monitor healthcare, procurement and CX trends and translate to strategic recommendations.
• Collaborate with senior leaders to prioritise research needs and measure impact.
• Develop dashboards, reports and presentations to communicate insights.
• Foster evidence-based decision making and measurable outcomes.
• Lead, coach and develop a team of Market Researchers.
• Establish and maintain research governance and best practices.
• Build a vibrant research community and promote continuous learning.

Skills

Market research

Stakeholder research

Leadership

Customer insight

Data storytelling

Research governance

Presentation to leaders

Job description

Job Posted: 1 October 2026

Job Updated: 1 October 2026

Function: Strategy & Business Architecture

Location: Hybrid Worker – Expectation is two days per week on site at our Nottingham office

Contract type: Permanent

Salary: Offered on a starting salary of £65,920 with the potential to increase to £77,553 over the course of three years. Plus, a car allowance of £7000 per anum.

Closing Date: Thursday 15 th October 2026

NHS Supply Chain currently has an opportunity for a Market Research Lead to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are looking for an experienced and strategic Market Research Lead to help shape the future of NHS Supply Chain through powerful insight, evidence-based decision making, and a deep understanding of customer and stakeholder needs. This is an exciting opportunity to lead the organisation’s research and insight agenda, ensuring the voice of customers, stakeholders and the wider healthcare system is embedded in strategic thinking and business planning. You will play a crucial role in identifying opportunities for improvement, measuring impact, and turning complex findings into meaningful actions that enhance performance across the organisation. Leading a team of two Market Researchers, you will champion research excellence, innovation and continuous improvement, while ensuring the business has access to clear, actionable insight that drives better outcomes for customers, patients and the NHS

Every day you will …

• Lead and evolve our research and insight strategy, ensuring stakeholder and customer perspectives inform key business decisions.
• Be the organisational expert for customer satisfaction (CSAT) and stakeholder experience measurement, embedding best practice approaches that provide a true and trusted view of performance.
• Design and oversee high-quality quantitative and qualitative research programmes that generate robust, actionable insights.
• Monitor emerging trends across healthcare, procurement, customer experience and stakeholder needs, translating findings into strategic recommendations.
• Work closely with senior leaders and stakeholders across the business to identify research priorities and evaluate the impact of improvement initiatives.
• Develop engaging dashboards, reports and presentations that bring data and insight to life for audiences at every level.
• Foster a culture of evidence-based decision making, ensuring insight drives action and measurable outcomes.
• Lead, coach and develop a team of Market Researchers, creating a high-performing and collaborative environment.
• Establish and maintain research governance, quality standards and best practice methodologies across the organisation.
• Build and nurture a vibrant research community that encourages innovation, knowledge sharing and continuous learning.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Significant experience leading market research, customer insight or stakeholder research programmes.
• A strong understanding of quantitative and qualitative research methodologies and their practical application.
• Experience translating complex data and research findings into compelling business recommendations.
• A proven ability to influence stakeholders and drive organisational change through evidence and insight.
• Experience presenting findings and recommendations to senior leaders and executive audiences.
• Strong leadership skills with experience developing, coaching and motivating teams.
• Excellent communication and storytelling skills, with the ability to make insight accessible and actionable.
• Knowledge of customer satisfaction, stakeholder experience, and performance measurement frameworks.
• An interest in healthcare, public sector research, or complex stakeholder environments would be advantageous.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.