Market Insight and Intelligence Officer

Cheshire West and Chester Council; Ellesmere Port; On-site; GBP 30,000 - 42,000; Full time

Job summary

Cheshire West and Chester Council seeks a Market Insight and Intelligence Officer to support strategic commissioning and contract management through data analysis, reporting, and market intelligence.

You will gather and interpret complex information, produce performance reports and forecasts, monitor budgets, and engage with internal teams and providers to improve outcomes in a fast-paced public-sector environment.

Qualifications

• Experience in performance analysis, business support, and service improvement.
• Advanced Excel and strong data interpretation skills.
• Knowledge of contract management, financial monitoring, and public sector practices.

Responsibilities

• Produce performance reports, statistical forecasts, and market insights.
• Monitor provider performance and contract compliance.
• Support budgeting, expenditure tracking, and data returns.
• Engage with internal teams, providers, and partners to improve outcomes.
• Plan, forecast, and respond to information requests.

Skills

Data analysis

Performance reporting

Market intelligence

Contract monitoring

Financial oversight

Business support

Excel

Communication skills

Stakeholder engagement

Independent working

Problem-solving

Public sector knowledge

Tools

Microsoft Office

Job description

The Market Insight and Intelligence Officer supports Strategic Commissioning and Market Excellence by providing data analysis, performance reporting, market intelligence, contract monitoring, financial oversight, and business support. The role helps inform decision-making, identify risks and opportunities, improve service performance, and ensure commissioned providers meet contractual, legal, and quality standards. The post also supports planning, forecasting, government returns, stakeholder engagement, and continuous service improvement.

The Market Insight and Intelligence Officer plays a key role in gathering, analysing, and interpreting complex information to support strategic commissioning and contract management activities. The post holder produces performance reports, statistical forecasts, and market intelligence that enable informed decision-making and service improvement. Responsibilities include monitoring provider performance and compliance, supporting contract management processes, tracking budgets and expenditure, managing data returns, responding to information requests, and maintaining effective administrative systems. The role works closely with internal teams, providers, and partner organisations to improve outcomes, identify risks, and support the Council's vision of enabling people to live great lives.

The ideal candidate will be a highly organised and analytical professional with experience in performance analysis, business support, and service improvement. They will possess advanced Microsoft Office skills, particularly in Excel, and be confident interpreting complex data and presenting findings in a clear and meaningful way. The successful applicant will have strong communication and relationship-building skills, the ability to work independently and manage competing priorities, and a proactive, solution-focused approach to problem-solving. They will be resilient, adaptable, and committed to delivering high-quality outcomes while working collaboratively with colleagues, providers, and external partners in a fast-paced environment. Knowledge of contract management, financial monitoring, and public sector practices would be particularly valuable.