Market Hall - Venue Manager

Derby City Council; Derby; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join Derby City Council as the Market Hall Venue Manager and lead a transformational project aimed at reviving Derby's marketplace. You will program activities, manage community relationships, and enhance customer experiences while contributing to the city's regeneration efforts. Enjoy a rewarding career with significant development opportunities and a range of employee benefits.

Benefits

Flexible work/life balance scheme

Hybrid working options

Continued professional development opportunities

27 days annual leave (increasing with service)

Local Government Pension Scheme

Team Derby Rewards – discounts

Cycle2Work Scheme

Employee Assistance Programmes

Qualifications

• Exceptional communication skills and strong background in market or retail.
• Proven ability to curate and programme engaging activities.
• Experience managing relationships with diverse stakeholders.

Responsibilities

• Lead team to provide excellent customer service at the venue.
• Develop cultural and market activities to attract audiences.
• Support and advocate for traders to help businesses flourish.

Skills

Communication

Leadership

Budget Management

Customer Experience

Relationship Management

Health and Safety

Curation and Programming

Job description

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Derby Market Hall is a £35m transformation project to restore one the city’s finest architectural assets and bring Derby’s fine market tradition back to the city, creating a destination that will incubate businesses, generate footfall and create an exceptional customer experience in the heart of the city centre. The Venue will bring together creativity, community, and locality to showcase the best of Derby and Derbyshire in one spectacular location.

The Market Hall Venue Manager role will be the driving force of this project, and the Markets Service. The successful candidate will programme great activity, manage and develop relationships across the venue and city, and connect Derby’s great communities and partners to help them to collaborate, grow and thrive.

If you can demonstrate exceptional relationship sklills, evidence a history of connecting and developing creatives, and continually lead and champion an offer that evolves and improves, the Market Hall Venue Manager is the role for you. Derby is changing, and the Market Hall Venue Manager will be a key role in creating dwell space, exciting activity and experience.

Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

The Opportunity
In the role of Market Hall Venue Manager, here’s an example of what you’ll be doing to make an impact:
- Leading a team that provides an excellent customer experience to visitors of the venue
- Developing a varied programme of cultural and market activity to attract, inspire and enthral audiences
- Supporting traders to flourish, growing successful businesses and building communities
- Advocating and promoting the offer to ensure the venue is visible and a clear asset as part of the city’s regeneration
- Actively looking at programmes that support diversity, inclusion and education
- Driving continual improvement and commercial development
- Liaising and reporting with stakeholders to ensure sound governance and understanding of the venue.
- Working flexibly, including evenings, weekends and bank holidays where required
About You
To be successful in this role, you’ll ideally have...

• Exceptional communication skills
• An ability to curate and programme excellent activity
• A strong background in a market or retail environment
• Connections with Derby’s creative community
• A drive for improvement
• A good grounding in Health and Safety policies and procedures
• Excellent budget management
• The ability to manage relationships with a wide range of stakeholders
• Leadership and a background in improving the customer experience

Next Steps
The closing date for this vacancy is at midnight on Friday 28th June.