Maritime Software Support Analyst — Client Troubleshooter

Jobvite, Inc.; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Veson Nautical seeks a Software Support Analyst to provide expert technical support for our maritime shipping software. You will manage issues, document solutions, and collaborate across teams to resolve complex problems. Excellent communication and problem-solving skills are essential.

The role involves working with clients via phone, email, and web sessions, plus in-person when needed. London-based with hybrid work options, you’ll help grow customer success and knowledge sharing.

Qualifications

• Proven experience in enterprise software support.
• Experience in ERP/finance related domains is a plus.
• Strong customer-facing communication and documentation skills.

Responsibilities

• Become SME on Veson software and maritime industry.
• Handle support inquiries from creation to resolution.
• Diagnose issues independently and with teams.
• Use JIRA Service Desk, JIRA Software and Slack.
• Proactively address customer concerns and exceed needs.
• Document solutions and maintain knowledge base.
• Build relationships with end users and partners.
• Communicate status to management clearly.

Skills

Fluent English

Communication skills

Analytical thinking

Problem solving

Adaptability

Documentation skills

Education

BSc in Maritime/IT/Business

Tools

JIRA Service Desk

JIRA Software

Slack

Confluence

SQL Server

Windows Server

Power BI

Tableau

Job description

Veson Nautical seeks a Software Support Analyst to provide expert technical support for our maritime shipping software. You will manage issues, document solutions, and collaborate across teams to resolve complex problems. Excellent communication and problem-solving skills are essential.

The role involves working with clients via phone, email, and web sessions, plus in-person when needed. London-based with hybrid work options, you’ll help grow customer success and knowledge sharing.