Maritime Partner Relationship Associate

Greenhouse Software, Inc.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Generous Benefits Package

Health care

Social benefits

Central Office

Job summary

Ebury London is recruiting a Maritime Partner Relationship Associate to join the office-based team. You will service maritime partners, handle payment queries and screen requests while collaborating with internal departments to resolve issues efficiently.

The role offers exposure to FX, payments, compliance and the maritime industry, with a fast-paced, collaborative culture and a central London location.

Qualifications

• Degree level education preferred.
• Strong interpersonal skills.
• Previous customer service experience would be advantageous.
• Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).

Responsibilities

• Service a portfolio of partners and their clients through different products, including APIs, FX and international payments.
• Execution of FX trades with multiple liquidity providers, using various trading platforms.
• Handle a high volume of incoming requests via phone and email tickets from the partner.
• Gain an in-depth understanding of processes within departments including screening, operations, reconciliation, compliance, treasury and tech.
• Build and maintain strong relationships with both partners and internal departments.
• Assist partners in growing their existing businesses through your Ebury product knowledge.

Skills

Strong interpersonal skills

Excellent written and verbal skills

Excellent phone manner

Ability to work under pressure

Fast learner with high attention to de

Previous customer service experience

Education

Degree level education preferred

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Maritime Partner Relationship Associate

Ebury London - Office based

Due to the rapid growth of our Maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.

The Role

You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests.

In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.

Responsibilities

• Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
• Execution of FX trades with multiple liquidity providers, using various different trading platforms.
• Handle a high volume of incoming requests via phone and email tickets from the partner.
• Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech
• Build and maintain strong relationships with both our partners and our internal departments.
• Assist partners in growing their existing businesses through your Ebury product knowledge

Experience

• Degree level education preferred
• Strong interpersonal skills
• Previous customer service experience would be advantageous
• Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).

Competencies and Characteristics

• Ability to work under pressure while working accurately and efficiently
• Fast learner with a high attention to detail
• Possess a positive, enthusiastic and motivated attitude
• Excellent written and verbal communication skills including an excellent phone manner

What You’ll Gain (Our Investment in You):

• Comprehensive, Structured Training Programme: Providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

You can also connect with me on LinkedIn - Lili Kormos

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.

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