Maritime Expert – Sales Support (f/m/d) London

Flagship Founders GmbH; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative maritime tech startup is seeking a Maritime Expert to bridge technical offerings with client needs. In this pivotal role, you will leverage your maritime experience to provide insights and solutions during the sales process, ensuring clients understand the value of the company's products. Your expertise will help shape solutions that enhance safety and efficiency in the maritime industry. Join a diverse and ambitious team dedicated to revolutionizing shipping through technology, and enjoy a flexible work environment that values collaboration and work-life balance.

Benefits

Flexible work environment

Generous vacation policy

Collaborative working environment

Remote work options

Qualifications

• Experience as an ex-seafarer or technical/maritime superintendent.
• Familiarity with maritime technologies and fleet management systems.

Responsibilities

• Support sales teams with technical expertise and solutions engineering.
• Act as the technical point of contact during client engagements.

Skills

Technical Expertise in Sales

Solutions Engineering

Client Engagement

Maritime Industry Insights

Knowledge Sharing and Training

Communication Skills

Analytical Thinking

Problem-Solving Skills

Technology Savvy

Education

Relevant maritime or engineering qualification

Tools

SaaS solutions

CRM platforms

Job description

Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence.

With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best.

At Kaiko Systems, we’re not just building technology — we’re delivering solutions that make a real difference in people’s work lives and their professional environment. Join us as we navigate the future of maritime together.

Your mission

As a Maritime Expert, you will support our sales teams and play a pivotal role in bridging the gap between Kaiko Systems' technical offerings and the needs of prospective clients. Leveraging your extensive maritime experience, you will provide technical expertise, practical insights, and solutions engineering during the sales process. This role ensures that our clients fully understand the value and applicability of Kaiko Systems' products in solving their operational challenges.

Your skillset to navigate success:

• Technical Expertise in the Sales Process: Partner with the sales team to identify client challenges and articulate the technical and operational benefits of Kaiko Systems' solutions. Conduct product demonstrations and technical presentations tailored to client needs.
• Solutions Engineering: Collaborate with prospective clients to understand their operational workflows, technical requirements, and pain points. Design and propose bespoke solutions that align Kaiko Systems’ offerings with client objectives.
• Client Engagement and Support: Act as the technical point of contact during client engagements, addressing queries and providing in-depth insights on product functionality and maritime applications. Support the onboarding and implementation process, ensuring a smooth transition for new clients.
• Maritime Industry Insights: Share operational insights and industry trends to inform product development and enhancements. Provide feedback to internal teams on how to optimize solutions to meet market demands.
• Knowledge Sharing and Training: Train the sales team on maritime concepts, operational challenges, and technical aspects of Kaiko Systems' products. Develop technical collateral, including whitepapers, FAQs, and case studies, to support the sales process.

Your profile:

• Education: Relevant maritime or engineering qualification (e.g., Marine Engineering, Nautical Science, or similar).
• Professional Background: Experience as an ex-seafarer (Chief Officer, Chief Engineer, or Master preferred) or as a technical/maritime superintendent in the shipping industry. Solid understanding of shipboard operations, safety protocols, compliance standards, and maintenance processes.
• Technical Knowledge: Familiarity with maritime technologies, fleet management systems, and industry regulations (e.g., SOLAS, MARPOL, ISM Code). Knowledge of ship equipment, machinery, and maintenance systems is an advantage.
• Sales and Client Support Skills: Strong communication skills to explain complex technical concepts to non-technical stakeholders. Ability to identify client needs and align them with technical solutions. Confidence in delivering product demonstrations and addressing technical questions.
• Soft Skills: Collaborative mindset and ability to work seamlessly with cross-functional teams. Analytical thinking and problem-solving skills, with a focus on client satisfaction.
• Technology Savvy: Comfort with digital tools, SaaS solutions, and CRM platforms. Previous experience in working with or implementing digital maritime solutions is a plus.

Why us?

• Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company’s development, as we scale on the back of significant product market fit.
• Be at the forefront of digitalization in a critical global industry.
• Great office in the heart of Berlin as well as flexible / remote options.
• Flexible and hybrid work environment that values work-life balance.
• Generous vacation policy on top of bank holidays.

At Kaiko Systems, we believe that innovation thrives when diverse perspectives come together. As a forward-thinking maritime tech startup, we are committed to building an inclusive workplace where everyone feels empowered to contribute their unique talents and experiences. We value every individual’s cultural background, gender identity, age, ability, or any other characteristic that makes you who you are. By embracing these differences, we create an environment where collaboration flourishes and ideas grow. If you share our passion for revolutionizing the maritime sector through technology, we’d love to hear from you. Let’s chart new waters together.

About us

We’re a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we’ve aligned on a set of values that guide us:

• Put genuine human interactions first.
• Foster mutual respect and teamwork.
• Embrace innovation and challenge the norm.
• Commit to delivering quality from the outset.
• Take initiative and act with purpose.
• Prioritize clear and effective communication.
• Adapt and evolve.
• Equip our team with the best resources.

These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.