Marine Team Assistant

Charles Taylor; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global professional services provider in London seeks a Marine Team Assistant to support daily operations within the Marine team. Responsibilities include urgent case management, travel arrangements, and general administrative support. The ideal candidate will have corporate administration experience, strong communication skills, and proficiency in Microsoft Office. Join a positive work environment committed to continuous learning and development.

Benefits

Continuous learning and development support

Positive work environment

Inclusive employer

Qualifications

• Previous experience in administration or secretarial support preferred.
• General secretarial skills including diary management.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the day-to-day operations of the Marine team.
• Create and manage urgent cases in the core systems.
• Coordinate travel arrangements for team members.

Skills

Team player

Microsoft Office

Attention to detail

Communication skills

Proactive approach

Job description

Background

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.

Charles Taylor believes that it holds a distinctive position in its markets in that it is able to provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model.

Charles Taylor Adjusting focuses on commercial losses and claims across all major lines and geographies, many of which are large and complex in nature. We handle onshore and offshore claims, across 4 main divisions; Property, Casualty, Technical & Special Risks, Marine, Aviation, Natural Resources and believe we are the only global loss adjuster to have achieved a true market leadership position across all these disciplines.

For more information, please visitwww.charlestaylor.com

The Role

The Marine Team Assistant will provide administrative support to the Marine team on the day to day running of the business.

Key Responsibilities

• Urgent case creation and management, including the following tasks:
  • Open new cases, register same on our various core systems and support the ongoing management of these cases, in these systems e.g. CTA’s internal Case Management and Accounting (CMA) system, Go-Trex, & eCases
  • Ensure the correct case related expenses and disbursements are entered onto CMA before any invoices are processed by CTA’s Working Capital team; investigate and resolve any discrepancies
• Produce case related MI, as required
• Setting up funds
• Liaising with billing and treasury team
• Travel management e.g. co-ordinating travel arrangements
• Sending out meeting communications Document creation e.g. preparation / proof-reading of reports, letters and general communications with clients
• General adjuster support, including the following tasks:
• Being a point of contact for issues with time recording.
• Managing and monitoring of Time-bars.
• Marketing and client events e.g. assist with the arrangement of special events and market seminars, including the RHL Course.
• Build strong relationships with Adjusters, Internal stakeholders and external clients, where appropriate, and proactively follow up on related queries / issues.
• As required, support the team in the delivery of external support services e.g., Association of Average Adjusters.
• Perform other support activities and provide general assistance to adjusters to ensure the efficient running of the team.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Previous experience preferred, providing administration / secretarial / PA support in a corporate environment.
• A great team player, who is also able to work independently.
• General secretarial skills, including diary management.
• Microsoft Office skills especially, Outlook, Word and Excel at intermediate/expert level.
• Demonstrates attention to detail and a desire to get things done “Right First Time”.
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, with a hands-on approach to getting work done.
• Excellent communication and interpersonal skills.
• Self-motivated.
• Results / deadline orientated.

Why join Charles Taylor?

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development.As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.