Marine Personnel Co-ordinator

SaluteMyJob; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A maritime management company in Glasgow is seeking a Personnel Coordinator to oversee crew management and welfare. You will ensure safety, compliance, and timely communication between seafarers and the team. The ideal candidate will have broad experience in marine crewing, excellent communication skills, and a strong understanding of maritime regulations. This position requires strong organizational skills and the ability to manage multiple priorities.

Qualifications

• Broad experience in a marine crewing role.
• Demonstrable experience managing crewing demands.
• Ability to manage multiple priorities.

Responsibilities

• Support communication between seafarers and the team.
• Liaise with the Marine Personnel Specialist.
• Manage payroll matters for seafarers.

Skills

Experience in marine crewing

Customer service skills

Excellent communication skills

Organizational skills

Knowledge of maritime regulations

Understanding of GDPR

Proficient in MS Office

Tools

COMPAS crew management system

Job description

The Personnel Coordinator is responsible for general crew management and welfare, with focus on safety, compliance, and high attention to detail.

Key Responsibilities

• Support communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner.
• Support and participate in regular internal and client audits.
• Liaise with the Marine Personnel Specialist to ensure effective crew changes in line with client requirements.
• Manage and coordinate all office visits of our seafarers, including de-briefs and appraisals.
• Responsibility for coordinating crew induction process for new joiners and offboarding process for leavers.
• Support the Marine Personnel Specialist and Personnel team with any potential disciplinary matters, review of external manning agents, ensuring KPIs/SLAs are being met and managing regular meetings and updates.
• Support with the management of COMPAS crew database – ensuring this is accurate, timely, encompassing and support database updates as required.
• Manage and coordinate payroll matters for seafarers, liaising with colleagues in our other global offices to ensure prompt and accurate payment.
• Monitor and analyse training plans in line with company matrix requirements, ensuring all crews are competent and up to date with the latest regulations and best practices.
• Support the delivery and communication to seafarers on Standards for Training, Certificate and Watchkeeping Convention (STCW).
• Strong knowledge and understanding of ISM, STCW and MLC requirements.
• You may be asked from time to time be asked to undertake other tasks related to crewing as advised by Line Management

Candidate Requirements

Essential

• Broad experience in a marine crewing role supporting and managing a large pool of global seafarers.
• Demonstrable experience managing first line crewing demands including problem resolution.
• Demonstratable customer service skills – focus on client engagement and delivery
• Experience with case management, involving our seafarers with working experience coordinating investigation, grievance and disciplinary processes and procedures.
• Excellent communication and interpersonal skills
• Ability to manage multiple and changing priorities
• Strong organisational skills
• Knowledge of maritime regulations and industry best practice
• Understanding and knowledge of offshore crewing practice, including demonstrated experience managing casework on board.
• Understanding and in-depth knowledge of ISM code, MLC and STCW.
• Awareness and knowledge of crew managing systems including COMPAS
• Ability to work independently and as part of a team
• Strong understanding of GDPR and ISO standards relating to crew management
• Proficient in all MS office packages including outlook, word, excel and PowerPoint