Marine Development Adjuster

Sedgwick; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading risk and claims administration partner is seeking a Marine Development Adjuster in London. The role involves managing marine insurance claims and providing administrative support. Ideal candidates will have experience in claims handling, strong communication skills, and a thorough understanding of the London insurance market. This position offers competitive compensation and the flexibility of remote work.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Group Income Protection

Wellbeing and digital GP applications

Discounts on various products and services

Qualifications

• Proven background as an experienced administrator, ideally within insurance or claims.
• Previous experience managing insurance claims, with the ability to assess and process them effectively.
• Familiarity with Marine insurance is preferred, though not essential.
• Strong understanding of the London insurance market and Electronic Claims File (ECF) processes is essential.
• Ability to identify critical information and filter out irrelevant details.
• Excellent verbal and written communication, including active listening and clear articulation.
• Capable of working independently, using initiative to resolve issues and make informed decisions.
• Ability to empathise with customers, understand their perspective, and maintain satisfaction throughout the claims process.
• Skilled in managing and prioritising workload effectively on a daily basis.
• Strong keyboard and general IT skills, with the ability to learn new systems quickly.
• Bi-lingual or multi-lingual skills are a plus in a global business environment.

Responsibilities

• Take ownership of processing marine insurance claims.
• Manage fee collections via ECF.
• Support the Marine Team's administrative functions.
• Communicate clearly and apply technical expertise in claims processing.
• Act with integrity and professionalism in every interaction.

Skills

Administrative experience

Claims handling

Marine knowledge

London Market expertise

Attention to detail

Communication skills

Problem-solving

Customer focus

Prioritisation

IT proficiency

Multilingual ability

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Marine Development Adjuster

Job Location: London

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

Join us as a Marine Development Adjuster and take ownership of diverse marine claims in a flexible, customer-focused role within the London Market.

As a Marine Development Adjuster, you’ll play a vital role in supporting the Marine Team’s administrative functions while taking ownership of processing marine insurance claims and managing fee collections via ECF. This position offers flexibility, with occasional travel across the UK, and is ideal for someone who thrives in a detail-oriented, customer-focused environment.

You’ll be at the heart of a dynamic and complex sector, where no two days are the same. Your ability to communicate clearly, apply technical expertise, and make sound decisions based on individual claim merits will be key to your success. With a strong emphasis on empathy and customer satisfaction, you’ll be expected to see the bigger picture and act with integrity and professionalism in every interaction.

This role offers a fantastic opportunity for career growth, especially for those with prior claims experience and a working knowledge of the London Markets and ECF. If you’re someone who enjoys working independently, solving problems, and building strong relationships with customers, this could be the perfect next step in your insurance career.

The skills you will have when you apply:

• Administrative experience : Proven background as an experienced administrator, ideally within insurance or claims.

• Claims handling : Previous experience managing insurance claims, with the ability to assess and process them effectively.

• Marine knowledge : Familiarity with Marine insurance is preferred, though not essential.

• London Market expertise : Strong understanding of the London insurance market and Electronic Claims File (ECF) processes is essential.

• Attention to detail : Ability to identify critical information and filter out irrelevant details.

• Communication skills : Excellent verbal and written communication, including active listening and clear articulation.

• Problem-solving : Capable of working independently, using initiative to resolve issues and make informed decisions.

• Customer focus : Ability to empathise with customers, understand their perspective, and maintain satisfaction throughout the claims process.

• Prioritisation : Skilled in managing and prioritising workload effectively on a daily basis.

• IT proficiency : Strong keyboard and general IT skills, with the ability to learn new systems quickly.

• Multilingual ability : Bi-lingual or multi-lingual skills are a plus in a global business environment.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Employee assistance programme for employee wellbeing

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com