Marine Business Support

Description

The Role

Client Relationship Management

• Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / troubleshooting and the ability to see queries through to resolution.
• Understand, apply, and where necessary explain the business unit policies and procedures.
• Provide subject matter expertise where required.
• Draw on expertise within the wider Business Unit and across the Group for clients as required.
• Liaise with clients and build strong relationships.

Business Development

• Actively support the Business Unit drive of the sales process and business area practice activity.
• Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.

Placement Management

• Work closely and maintain working relationships with key stakeholders.
• SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
• Checking correct documentation has been received and issued and completing real-time filing to pass audit checks.
• Ensure compliant processing within internal metric framework.
• Ensure accurate loading of data within agreed time and quality standards.
• Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai.

Operational and Service Delivery

• Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
• Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue.
• Deliver high levels of client service in line with Marine standard operating procedures for client activity.
• Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels.
• Manage KPIs/SLAs to ensure targets are met.
• Ensure adherence to Group policies, procedures, and all regulatory requirements.

Qualifications

The Requirements

• Skilled at building effective relationships, at all levels, with key stakeholders.
• Proven track record of delivering high levels of client service.
• Ability to represent the practice and Willis Towers Watson with integrity and credibility.
• Good communication, negotiation, and interpersonal skills.
• Able to prioritize, manage deadlines and work under pressure.
• Attention to detail and can-do attitude.
• Ability to work both independently and as part of the wider team.
• Experience of working with and adhering to processes and systems to support client service delivery.
• Insurance experience preferable.