Marina Assistant Manager

4Leisure Recruitment; Poole; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading marina operator seeks a dedicated Marina Assistant Manager for their Poole location. This role involves overseeing marina operations, ensuring compliance with regulations, and fostering a motivated team. Offering excellent career progression opportunities, this position is ideal for proactive individuals with a passion for customer service in the yachting industry.

Qualifications

• Experience in the yachting industry or marina preferred.
• Strong leadership and commitment to customer service.
• Experience with operational processes and health & safety.

Responsibilities

• Ensure smooth day-to-day running of marina operations.
• Oversee administration tasks and compliance with policies.
• Build and develop motivated teams for excellent customer experience.

Skills

Team leadership

Customer service

Operational processes

Health & safety management

Job description

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Job Description

Marina Assistant Manager

Yacht Marina, Poole

£31,000 & benefits

A unique opportunity to join a leading marina operator as a Marina Assistant Manager in the beautiful coastal town of Poole! My client operates out of multiple marinas in the UK and abroad, providing premium berthing and boatyard services. They require a dedicated and passionate person to join their team who is focused on delivering superb customer service.

Main responsibilities of the Assistant Manager:

1. Ensure the smooth day-to-day running of all marina operations; coordinate, allocate, and monitor the work and activities of the marina team.
2. In conjunction with site teams, ensure that daily, weekly, and monthly checks are carried out as per deadlines, maintaining a safe, secure, clean, and well-landscaped environment.
3. Oversee the Administration team to ensure all tasks are completed and the debt process is followed.
4. Lead the team and support marina and boatyard administration to maintain accurate records, maximize revenue, and ensure payment for all services under company guidelines.
5. Ensure the daily operation and overall image of the site reflect the company’s market leadership.
6. Ensure compliance with all legal, HSE, and company policies, including financial policies.
7. Build and develop an empowered, motivated team that provides excellent customer experience and site coverage.

Candidate requirements:

1. Experience in the yachting industry or within a marina is preferred but not mandatory.
2. Strong team leadership skills and a commitment to exceptional customer service.
3. Experience with operational processes and health & safety management.
4. Ability to handle customer feedback appropriately.

This is a fantastic opportunity in the yachting industry, requiring a proactive individual who thrives in a fast-paced environment. There are excellent career progression opportunities both on-site and across the UK.