Margin Services Operations Service Delivery Associate

JPMorgan Chase & Co.; Whitley Bay; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join JPMorgan Chase & Co. as a Margin Services Operations Service Delivery Associate in Whitley Bay. This role involves enhancing client experience, managing operational service levels, and driving strategic initiatives to improve Margin Services operations. Suitable candidates will possess strong communication and client management skills, along with analytical capabilities.

Qualifications

• Strong verbal and written communication skills for clear executive messaging.
• Experience within Collateral or Derivatives is preferred.

Responsibilities

• Manage incoming and outgoing client queries related to Margin Services.
• Proactively monitor operational service levels to clients.
• Provide reporting and analytical support to management.

Skills

Communication

Client Management

Attention to Detail

Problem-solving

Data Analysis

Time Management

Independence

Job description

Margin Services Operations Service Delivery Associate

Join the rapidly-growing Margin Services area and help us to continue to be market leaders, supporting new business opportunities and regulatory change.

As a Margin Services Operations Service Delivery Associate in the Margin Services Operations Service Delivery (OSD) team, you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. You will drive strategic initiatives that shape the future of our business and contribute to the success of our Global Operations. As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
• Develop excellent networks of internal Stakeholders across the business
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
• Support Audit, Regulatory, and Compliance deliverables; helping to drive action plans and deliverables as required
• Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes
• Provide reporting, analytical, communications, and project support to MS Operations management

Required qualifications, capabilities, and skills

• Strong verbal and written communication skills for clear Executive Messaging
• Effective Client Management skills, and ability to deliver challenging messages
• Excellent attention to detail and accuracy
• Ability to understand complex models within the financial sphere
• Problem-solving and data analysis skills
• Strong time management skills, and ability to prioritise and work under pressure
• Self-motivated, tenacious, and able to work with a high degree of independence

Preferred qualifications, capabilities, and skills

• Experience within Collateral or Derivatives

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital or veteran status, pregnancy, disability, or any other protected attribute. We also make reasonable accommodations for religious practices, mental health, or physical disabilities. For more information, visit our FAQs about requesting accommodations.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions in over 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity worldwide.

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