Maps Reporting Specialist with THAI Language

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in London is seeking a Maps Reporting Specialist fluent in English and Thai. This role involves delivering customer support for maps services and analyzing map data for quality and precision, collaborating with a global team. Candidates should have at least 2 years of technical support experience and a strong attention to detail. This position offers a hybrid work model.

Qualifications

• Must have good oral and written communication skills.
• 2+ years of technical support or problem-solving experience.
• Ability to read, write, and speak fluent English and Thai.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Fluent Thai

Technical support experience

Attention to detail

Customer service background

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Maps Reporting Specialist with Thai Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral and written communication skills and the ability to read, write, and speak fluent English and Thai.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill assessed using Apple-provided Comms assessment.
• Set up, configure and maintain devices for editing, testing, and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups at Apple.
• Graduation/15 years of education is the minimum qualification requirement.
• Interest in Apple products and/or mapping is preferred but not required.
• Mac OS X experience is preferred.

Ideal candidate should have

• 2+ years of technical support or other problem-solving experience.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Ability to perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Ability to summarize information from different spoken and written sources.
• Ability to differentiate different types of meaning in complex situations (e.g., direct communications with customers).
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.