Maps Reporting Specialist with ITALIAN Language

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider in London is seeking a Maps Reporting Specialist with Italian language skills. The ideal candidate will provide exceptional customer support for maps services, analyze map data, and collaborate with a global team. This role requires fluency in both English and Italian, along with a background in technical support. The position offers a hybrid work model based in London.

Qualifications

• Must have good oral & written communication skills.
• 2+ years technical support or other problem-solving experience required.
• Interest in Apple products and/or mapping preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent in English

Fluent in Italian

Technical support or problem-solving experience

Attention to detail

Customer service background

Research skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Maps Reporting Specialist with ITALIAN Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Are you passionate about customer service and fluent in ITALIAN ? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Italian Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Italian.

• English fluency is a requirement as all tools, communication, documentation, training, work are in English.

• English language skill of candidate are assessed using Apple provided Comms assessment

• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.

• Communicate and update Apple manager on status of assigned tasks.

• Liaise with other support groups in Apple.

• Graduation/15 years of education is minimum qualification requirement.

• Interest in Apple products and / or mapping (preferred but not required).

• Mac OS X experience preferred.

Ideal candidate should have :

2+ years technical support or other problem solving experience required.

• Skilled researcher and comfortable using a variety of online sources.

• Keen attention to detail and Self-motivated.

• Customer service background (Communications team) preferred, but not necessary.

• Perform information validation by calling if required.

• QGIS skills would be an advantage.

• Able to maintain positive attitude and attention to detail when performing repetitive tasks.

• Adaptable and able to learn new projects and processes.

• Can summarize information from different spoken and written sources.

• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.

• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.