Maps Reporting Specialist with Dutch

Cognizant; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global technology company in London is seeking a Maps Reporting Specialist who is fluent in Dutch. Responsibilities include providing exceptional customer support for the maps service, analyzing map data, and collaborating with a global team to enhance user experience. The ideal candidate has 2+ years of technical support experience and strong communication skills, with a preference for those interested in Apple products and mapping technologies.

Qualifications

• 2+ years technical support or other problem-solving experience.
• Skilled researcher, comfortable using various online sources.
• Self-motivated with customer service experience preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to enhance user experience.

Skills

Fluent English

Fluent Dutch

Communication skills

Attention to detail

Customer service experience

Technical support experience

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Maps Reporting Specialist with Dutch Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Are you passionate about customer service and fluent in Dutch? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Dutch Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Responsibilities

Deliver exceptional customer support for our maps service; analyze and report map data to ensure precision and quality; collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Dutch.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem-solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

EEO Statement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.