Maps Reporting Specialist with Chinese

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in London is seeking a Maps Reporting Specialist fluent in Chinese. The role involves providing customer support for maps services, analyzing data for accuracy, and collaborating with a global team to enhance user experience. Ideal candidates will have strong communication skills, technical support experience, and attention to detail.

Qualifications

• 2+ years of technical support or problem-solving experience.
• Fluency in English and the target language is required.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.

Skills

Communication

Research

Attention to Detail

Education

Graduation/15 years of education

Tools

QGIS

Mac OS X

Job description

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Chinese Language! Your responsibilities will include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, and work are in English.
• English language skills of the candidate are assessed using Apple-provided Comms assessment.
• Setup, configure, and maintain devices for editing, testing, and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on the status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is the minimum qualification requirement.
• Interest in Apple products and/or mapping is preferred but not required.
• Mac OS X experience is preferred.

Ideal candidate should have:

• 2+ years of technical support or other problem-solving experience.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) is preferred but not necessary.
• Ability to perform information validation by calling if required.
• QGIS skills would be an advantage.
• Ability to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Ability to summarize information from different spoken and written sources.
• Ability to differentiate different types of meaning in complex situations, e.g., direct communications with customers.
• Fluency in written and verbal communication in the required language(s) without aids (e.g., translation software or tools).