Maps Reporting Specialist with Chinese

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global technology firm is seeking a Maps Reporting Specialist in London. This role involves delivering customer support for map services and analyzing data to ensure quality. The ideal candidate will be fluent in English and Chinese and have technical support experience. A hybrid work model is offered, combining on-site and remote work arrangements.

Qualifications

• Must have good oral & written communication skills.
• Fluent in English and the target language.
• 2+ years technical support or problem-solving experience required.

Responsibilities

• Deliver exceptional customer support for the maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Customer service skills

Fluent in English and Chinese

Technical support experience

Attention to detail

Adaptability

Education

Graduation/15 years of education

Tools

QGIS

Mac OS X

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

We\'re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Chinese Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Responsibilities

• Deliver exceptional customer support for our maps service, analyze and report map data to ensure precision and quality, and collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have :

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.