Maps Reporting Specialist with Bengali

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services company in London is looking for a Maps Reporting Specialist who is fluent in Bengali and English. Responsibilities include delivering exceptional customer support, analyzing map data, and collaborating with a global team. The ideal candidate should have a strong attention to detail and at least 2 years of technical support experience. This position offers a one-year fixed-term contract with a hybrid working model.

Qualifications

• Must have good oral & written communication skills.
• Fluency in English is required.
• Minimum qualification is graduation or 15 years of education.
• Interest in Apple products and/or mapping is preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Good oral & written communication skills

Fluency in English

Technical support or problem solving experience

Attention to detail

Research skills

Customer service background

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A) • Work Model – Hybrid.

Contract Type - One Year Fixed Term Contract

Role

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Bengali Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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