Maps Reporting Specialist with ARABIC

Cognizant; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A technology services company is seeking a Maps Reporting Specialist fluent in Arabic to join their team in London. This hybrid role focuses on exceptional customer support for map services, data analysis, and collaboration with global teams. Candidates should have 2+ years in technical support and a keen attention to detail.

Qualifications

• 2+ years technical support or other problem-solving experience required.
• Skilled at using online research tools effectively.
• Able to communicate and summarize information clearly.

Responsibilities

• Deliver exceptional customer support for map services.
• Analyze and report map data to ensure quality.
• Collaborate with global teams to enhance user experience.

Skills

Fluent in English and Arabic

Attention to detail

Technical support experience

Customer service background

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Maps Reporting Specialist with ARABIC Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with ARABIC Language!

Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Arabic language.

• English fluency is a requirement as all tools, communication, documentation, training, work are in English.

• English language skill of candidate are assessed using Apple provided Comms assessment

• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.

• Communicate and update Apple manager on status of assigned tasks.

• Liaise with other support groups in Apple.

• Graduation/15 years of education is minimum qualification requirement.

• Interest in Apple products and / or mapping (preferred but not required).

• Mac OS X experience preferred.

Ideal candidate should have :

• 2+ years technical support or other problem solving experience required.

• Skilled researcher and comfortable using a variety of online sources.

• Keen attention to detail and Self-motivated.

• Customer service background (Communications team) preferred, but not necessary.

• Perform information validation by calling if required.

• QGIS skills would be an advantage.

• Able to maintain positive attitude and attention to detail when performing repetitive tasks.

• Adaptable and able to learn new projects and processes.

• Can summarize information from different spoken and written sources.

• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.

• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.